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Dave

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Outbound "Agent Error"
« on: January 01, 1970, 12:00:00 AM »
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When running a campaign (on a new system it's never worked) I get "Agent error" as call result and "Stale" as status, 100% of the time, even though the call gets put through. Any ideas, please?
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Marked as best answer by on May 04, 2025, 01:14:34 AM

Fra

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Outbound
« Reply #1 on: January 01, 1970, 12:00:00 AM »
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    • You mean "AgentError" as status and "Stale" as call result, don't you? OCS monitors EventDiverted, so if a call goes to an unmonitored agent or DN, it isn't able to know what happened to it. Check OCS targets.
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    Dave

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    Outbound
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
    Yes, that's right. In the trace there is an EventDiverted to a DN which is not defined, but the number of the DN it's trying to divert to is in fact an Agent Login. Mysterious, investigating.................
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