GAD customization

[Charles]

I am currently evaluating the GAD customization options, I am especially interested in information about how to add some sort of real imestatistics to the user interface.

I am also interested in general opinions about the GAD, what is good, what is bad etc.

/Charles

[Vic]

GAD stands for Genesys Agent Desktop?

Since you have the source code, you can pretty much do anything.
What do you need for reporting?

[Charles]

Yes, GAD is the Genesys Agent Desktop.
I have tried to customize the user interface by adding menu items, adding toolbar items and adding tabs in different work areas. All this works pretty well and is fairly easily using the provided documentation. But if you try to do other changes you have to change the genesys installed jsp pages directly on tomcat. All this code is, undocumented and uses java classes in the 4MB "thin.jar" which I have no documentation of.

Does anyone have any experience customizing this product beyond what is done in the provided examples ?

Is it possible to access queue statistics directly from GAD ?

/Charles