Avaya Cookbook for Nortel?

[Steve]

Is there a document similar to the Avaya Cookbook, but for Nortel DMS100/CS2k?

Something that explains the ommon config option required both on the switch and in the T-Servers to get the best from the integration. Also something that saves me trying to "reinvent the wheel."

Steve

[Manas Mohanty]

Hi ,

Is there a Avaya cook book as mentioned in this thread ? Can some body direct me to the source ?

Thanks
Manas

[Steve]

Sorry it took so long to reply, I stopped reading when the thread went random!

But back to the Avaya cookbook, it was written by somene called David Albert, I don't know if he is (or was) Genesys.
It gives a good overview to Genesys CTI on Definity switches.

But as the it says "This document is provided ‘As-Is, Where-Is’ and is NOT intended to replace any official documentation from Genesys, Avaya, or any other vendor."

Steve

[cavagnaro]

Is this document on Genesys Support site or where?

[victor]

I have not seen it...

[Mike Kamlet]

You probably need to contact support (or you account team) and ask for it.

Dave is with Genesys tech support and is the resident Avaya expert.