Flood message in a log database generated by outbound_contact_server

[Alexandre]

Hello All,

We have a stange behaviour with the Outbound_contact_server : every 7 seconds, the appplication generates the folowing log message : "Cannot extract
Application ID".

Two exemples found in a outbound_contact_server log file :

[I][size=8pt]12:19:40.921>  ACDGroup Message. OCS version: 7.0.100.08;  WorkTime: 12776;
    acdGroupDBID: 230; acdGroupName: lyo_ag_campagne1; Queues:
GroupCampaign List:
  Campaign - DBID: 373; Name: TV_CENTRE_EST_2006_10_COLIS_INDUSTRIEL_NS_PHONING_G53@11XG0CB; WorkTime: 12776; Mode: Preview; SentCalls: 4; NoRecords: 0;
Preview data
    Current Statistics
    Agents - Total:    8; Ready:  2; Engaged:  0; BusyOut:  0; BusyInB:  0;
            BusyPaper: 0; BusyInt: 0; BusyRing: 0; BusyDial: 1; NotReady: 0; NotAvail: 5;
    Calls Preview  - Retrieved: 1; Chained: 0;
    Calls Callback - PersonalClbk: 0; CampaignClbk: 3;
    Chains - Created: 131; Deleted: 26;    Records - Created: 135; Deleted: 26;
    History - Stale Calls - 0;
received from fd=644 message EventEstablished
AttributeOtherDN '00437641440'
AttributeOtherDNRole 2
AttributeOtherTrunk 263680
AttributeAgentID '189610'
AttributeThisDNRole 1
AttributeThisTrunk 1679
AttributeCallState 0
AttributeCallType 4
AttributeCallID 23596
AttributeConnID 00b30164c6d27383
AttributeTransferConnID 00b30164c6d2737e
AttributeUserData [497] 00 14 00 00..
AttributeDNIS '00437641440'
AttributeExtensions [157] 00 05 00 00..
'GCTI_SUB_THIS_DN' '189610'
'GCTI_NETWORK_TIMESLOT' 14
'GCTI_GLOB_CID' bin: 1E 10 53 45.. (len=8)
'GCTI_NAT_INDICATIONTYPE' 'Public:Unknown'
'GCTI_NAT_INDICATION' '189610'
AttributeThisDN '189760'
AttributeTimeinSecs 1163071179 (12:19:39)
AttributeTimeinuSecs 256000
Print GSW UserData:
12:19:41.328 Trc 50002 TEvent: EventEstablished
[b]12:19:41.328 Std 50028 Cannot extract APPLICATION ID[/b][/size][/I]

[I][size=8pt]12:21:05.375 Trc 50002 TEvent: EventAgentNotReady
Agent Info - Status: AGENT_NOT_READY, Background Status: AGENT_NOT_READY, BusyType: 2, BusyType Duration: 336, PersonDBID: 757
Place - FON_123216, PlaceDBID: 239
Position DNs: None
Extension DNs: Number: 123216, SwitchDBID: 110, State: OnHook, Service: In
Logins: AgentID: 126122, Queue: NULL, DN: 123216, SwitchDBID: 110
Groups: None
Calls: None
CallRecords: None
received from fd=644 message EventDialing
AttributeOtherDNRole 2
AttributeAgentID '189060'
AttributeThisDNRole 1
AttributeThisTrunk 15
AttributeCallState 0
AttributeCallType 4
AttributeCallID 23600
AttributeConnID 00b30164c6d27385
AttributeTransferConnID 00b30164c6d27382
AttributeUserData [497] 00 14 00 00..
AttributeDNIS '00146627238'
AttributeExtensions [55] 00 02 00 00..
'GCTI_SUB_THIS_DN' '189060'
'GCTI_GLOB_CID' bin: 75 10 53 45.. (len=8)
AttributeThisDN '189779'
AttributeOtherDN '00146627238'
AttributeTimeinSecs 1163071263 (12:21:03)
AttributeTimeinuSecs 645000
Print GSW UserData:
12:21:05.734 Trc 50002 TEvent: EventDialing
[b]12:21:05.734 Std 50028 Cannot extract APPLICATION ID[/b][/size][/I]

The warning in Solution Control interface is :
    ID : 12-50028
    Text : Cannot extract APPLICATION ID
    Level : standard
    Application : outbound_contact_server
    Application Type : Outbound Contact Server
    Host : localhost
    Time Generated : xx/xx/xx xx:xx:xx
    Time Written : xx/xx/xx xx:xx:xx

If you have any suggestion, thank you in advance...

A Genesys ticket is opened since three months 

Alex

[Fra]

Hi Alexandre,

I've been noticing the same error many times while working on outbound logs, but I am not sure yet about exactly it can be about.. 
But taking a look at your piece of log, I can say that: your campaign was running in Preview mode and the "Cannot extract APPLICATION ID" error normally occurs if OCS is expecting attached data with an App ID, but if these are calls not generated by OCS (ie a manually dialled outbound call) then these data won't be collected and you can ignore this error. This is all I know, hope it can be useful. Try to check if you get it also in the other running modes.

Fra

[Alexandre]

Thank you FRA for your support...

Now, we ignore this error but this warnings fill our log table, and it's not very funny  ...
I will try in Progressive mode soon, and i will do a feedback...

Thank you still...

Alexandre

[Alexandre]

Hello FRA,

So i notice the folowing part of log in a preview campaign named "TV_NE_200611_REN_CR_VAL@11Z0FSL" for a EventDialing event :
--------------------------------------------------------------------------------------------------------
[i][size=8pt]10:20:09.368>  ACDGroup Message. OCS version: 7.0.100.08;  WorkTime: 7982;
    acdGroupDBID: 454; acdGroupName: lil_TV_NE_200611_REN_CR_VAL@11Z0FSL; Queues: lil_TV_NE_200611_REN_CR_VAL@11Z0FSL@lil(VQ);
GroupCampaign List:
  Campaign - DBID: 418; Name: TV_NE_200611_REN_CR_VAL@11Z0FSL; WorkTime: 7982; Mode: Preview; SentCalls: 11; NoRecords: 0;
Preview data
    Current Statistics
    Agents - Total:    10; Ready:  9; Engaged:  0; BusyOut:  1; BusyInB:  0;
            BusyPaper: 0; BusyInt: 0; BusyRing: 0; BusyDial: 0; NotReady: 0; NotAvail: 0;
    Calls Preview  - Retrieved: 8; Chained: 0;
    Calls Callback - PersonalClbk: 3; CampaignClbk: 0;
    Chains - Created: 233; Deleted: 151;    Records - Created: 276; Deleted: 185;
    History - Stale Calls - 0;
received from fd=640 message EventDialing
AttributeOtherDNRole 2
AttributeAgentID '189634'
AttributeThisDNRole 1
AttributeThisTrunk 1619
AttributeCallState 0
AttributeCallType 4
AttributeCallID 36108
AttributeConnID 00b30165456341c7
AttributeTransferConnID 00b30165456341c1
AttributeUserData [497] 00 14 00 00..
AttributeDNIS '00146627238'
AttributeExtensions [55] 00 02 00 00..
'GCTI_SUB_THIS_DN' '189634'
'GCTI_GLOB_CID' bin: D5 DB 5A 45.. (len=8)
AttributeThisDN '189769'
AttributeOtherDN '00146627238'
AttributeTimeinSecs 1163582409 (10:20:09)
AttributeTimeinuSecs 633000
[b]Print GSW UserData:[/b]
10:20:09.633 Trc 50002 TEvent: EventDialing
10:20:09.633 Std 50028 Cannot extract APPLICATION ID[/size][/i]
--------------------------------------------------------------------------------------------------------
We have not a GSW UserData sub-section !!

So in a Progressive Campaign named "TO_MARSEILLE_PAP_VOEUX_2006_11@11ZBMHZ", the log is not the same for the message EventDialing, but i see a great different part :
--------------------------------------------------------------------------------------------------------
[i][size=8pt]10:20:22.897 Trc 50002 TEvent: Unknown TEvent
received from fd=616 message EventDialing
AttributeOtherDNRole 2
AttributeThisDN '163997'
AttributeThisDNRole 1
AttributeThisTrunk 674
AttributeThisQueue '163997'
AttributeCallState 0
AttributeCallType 3
AttributeCallID 18694
AttributeConnID 007d0165460bc29e
AttributeUserData [452] 00 10 01 00..
AttributeDNIS '00494756130'
AttributeExtensions [28] 00 01 02 00..
'GCTI_GLOB_CID' bin: E4 CC 5A 45.. (len=8)
AttributeOtherDN '00494756130'
AttributeReferenceID 797
AttributeTimeinSecs 1163582423 (10:20:23)
AttributeTimeinuSecs 53000
[b]Print GSW UserData:
GSW_TZ_OFFSET 3600
GSW_CHAIN_ID 1407
GSW_PHONE '00494756130'
GSW_CUSTOMER_ID '1-5VO-4468'
GSW_RECORD_HANDLE 1373
GSW_CALLING_LIST 'TO_MARSEILLE_PAP_VOEUX_2006_11@11ZBMHZ'
GSW_CAMPAIGN_NAME 'TO_MARSEILLE_PAP_VOEUX_2006_11@11ZBMHZ'
GSW_APPLICATION_ID 164
GSW_CALLBACK_TYPE 'Campaign'
GSW_ATTEMPTS 2
GSW_CALL_RESULT 9[/b]
10:20:23.053 Trc 50002 TEvent: EventDialing[/size][/i]
--------------------------------------------------------------------------------------------------------
The GSW UserData is filled with a lot of parameters with GSW_APPLICATION_ID. I think the error comes from here.

I forward this information to genesys support 

Thank you for your suggestion, you have a great future in a genesys consult and support 

Alexandre

[Fra]

Hello Alex,

yeah, so it's about OCS expecting some GSW data and you are right, it's not good not have the logs full of that error but you can simply ignore them

haha, thanks    glad to have helped you out