Invalid Connection Id and Attr #148

[Koki]

I just had an SV run into my room a few minutes back to tell me that we have some calls slipping (going to default).


I noticed that the calls are the ones that are being transferred from agent back to a routing point
I also noticed strange "attr_#148" that looks like a connection ID, but it is not.
I also noticed strange "attr_#141" that contains something really strange.
And of course, I noticed "invalid ConnID" error that caused our URS to drop the call.
But looking at log, I see that URS is using attr_#148 as ConnID and not AttributeConnectionID enclosed with the same call.
Can someone please tell me why this is happening and how I can fix it?
I am enclosing a sample message - see how Attr_#148 value '00000000004c1425'  is used as Connection ID by URS instead of 00ba0166f471ab26.

We did not change anything in Genesys or PBX and we did not have this problem before.
Please tell me why this is happening:


received from 67426(--)svb:7840(fd=25) message EventPartyChanged
attr_#148 00000000004c1425
AttributeTimeinuSecs 17849
AttributeTimeinSecs 1165820630 (16:03:50)
AttributeThisTrunk 1376444
AttributeCallState 1
AttributeThirdPartyDNRole 7
AttributeThirdPartyDN '2660'
AttributeThisQueue '2054'
AttributeThisDNRole 2
AttributeThisDN '2054'
AttributePreviousConnID 00ba0166f471ab97
AttributeCustomerID 'Resources'
AttributeUserData [468] 00 11 00 00..
'RTargetRuleSelected' ''
'RTargetTypeSelected' '100'
'RTargetObjectSelected' ''
'RTargetAgentSelected' ''
'RTargetPlaceSelected' ''
'RTenant' 'Resources'
'RStrategyName' 'STRATEGY1'
'RTargetUsed'(list) 'TargetType' '100'
                    'TargetName' ''
'RRequestedSkills'(list)
'RRequestedSkillCombination' ''
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
attr_#141 '001F8FCE-0284-157D-9F87-0AC16EE2AA77'
AttributeConnID 00ba0166f471ab26
AttributeCallID 7733
AttributeCallType 2
16:03:50.118_T_I_0000000000000000 [14:0c] EventPartyChanged is received for tserver TServer_S8700+LDS_URS (this dn=2054): 00ba0166f471ab97 -> 00ba0166f471ab26
    _T_I_00ba0166f471ab97 [01:11] connid 00ba0166f471ab26 is bound to the call 1147599-103124900
    _T_I_00ba0166f471ab97 [01:04] change connid to 00ba0166f471ab26
received from 67426(--)ctioksvb:7840(fd=25) message EventError
(Invalid connection id)
attr_#148 00000000004c1426
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 19191
AttributeTimeinSecs 1165820630 (16:03:50)
AttributeErrorCode 56
AttributeConnID 00ba0166f471ab97
AttributeReferenceID 30958
AttributeThisDN '2054'
AttributeErrorMessage 'Invalid connection id'

[yserieye]

Hi,
attr_#148 is a new attribute that is implemented in 7.2 version of tserver. His real name is SequenceNumber. Perhaps have you install a new version of a tserver.
This attribute is not known by URS before version 7.2,but it should  not a problem, I'm living with it since a couple of month.

[victor]

oneserieye,

I have also noticed this Attribute as well!!!

Is there a list of attribute# and its real names? I looked through Genesys Developer manual but could not find the enumeration for them!

I assume there is some sort of mention somewhere about it, right?

[René]

Victor,

You can find list of all events in TLibrary header file (tlibrary.h). It is standard C/C++ enumeration (starting from zero) so you can match attribute number with the name. There are some comments too saying when (version) an event was added to TLibrary.

R.

[victor]

Renę ( )

oops... I actually was stupid enough to copy and paste all of them into EXCEL and then use that as a reference. 
(At least I copied them from the manual - I found them in Genesys Developer Manual)

Damn, I should have asked this myself about 6 months ago!