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DeBroglie_Jr

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help on Error 600,629
« on: June 18, 2007, 06:24:45 AM »
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hi,
I want to know what are the various instances during which the T-server throws Error 600 and Error 629.Both these errors are being thrown to the softphone during transfer.
Thanks in advance
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Offline cavagnaro

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Re: help on Error 600,629
« Reply #1 on: June 18, 2007, 05:57:29 PM »
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    • You should see what happens on your hardphone to understand the errors. On Genesys Support portal download the 5.1 activeX guide.
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    DeBroglie_Jr

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    Re: help on Error 600,629
    « Reply #2 on: July 26, 2007, 11:01:51 AM »
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    • Can the TServer throw error 629 to the softphone when softphone dials out to an extension and that extension is busy?

    Thanks in advance
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    Offline cavagnaro

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    Re: help on Error 600,629
    « Reply #3 on: July 26, 2007, 01:41:33 PM »
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    • No, that is an TExtension event. What does your TServer logs says?

    Common Errors:

    Error 1141: Impossible to login
    Error 272: Agent logged in elsewhere
    Error 1151: Place Out of Service
    Error 1161: Similar to 1151
    Error 1158: Authentication Error
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    Offline victor

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    Re: help on Error 600,629
    « Reply #4 on: July 27, 2007, 04:07:35 AM »
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    • Can you post the log? It would be much easier to tell what is happening :)
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