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Author Topic: how to change the not ready reasons ?  (Read 3359 times)

Offline cavagnaro

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Re: how to change the not ready reasons ?
« Reply #15 on: July 02, 2007, 02:56:14 AM »
And with this wil be the same as if agent press the reason code on his phone? May be able to extract data from CCS too?
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Offline eferreyra

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Re: how to change the not ready reasons ?
« Reply #16 on: July 02, 2007, 10:32:23 PM »
Im lost with the Reasons, i dont understand why are they in several places...

As always ask....

There is some doc where this things are explained ?

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A.U.S Enrique Ferreyra
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Offline cavagnaro

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Re: how to change the not ready reasons ?
« Reply #17 on: July 02, 2007, 11:14:56 PM »
No, there is no document.
They doesn't exist in many places.

The reasons are nothing more than KeyValue Pairs. Where you attach them makes the difference, always will finish reflecting the agent but will make different stuff on the DN applied.

Regards
« Last Edit: July 02, 2007, 11:21:31 PM by cavagnaro »
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Offline bublepaw

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Re: how to change the not ready reasons ?
« Reply #18 on: July 03, 2007, 02:13:58 AM »
Quote from: cavagnaro on July 02, 2007, 02:56:14 AM
And with this wil be the same as if agent press the reason code on his phone? May be able to extract data from CCS too?


Yes - that's correct
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