Author Topic: VB Script / Web Portal Help  (Read 3856 times)

Offline NCSC_User

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VB Script / Web Portal Help
« on: June 29, 2007, 05:17:36 AM »
Trying to determine the best way to accomplish these tasks.

First task:

We need to pull several times an hour the number of calls we have in queue for a number of our DN Groups (Group of Queues).  We're then going to track that information as a distribution of calls and possibly chart it using a webportal.  In addition we want to use the data for alarming purposes.  We're planning on paging my team (Tech support) if calls spike in these DN groups higher than normal.

All the stuff we want to do with the data is peripheral though, what i need to know is what's the best way to get at this data?  Is a VB script running say every 5 minutes or less even a good idea?

Second Task:

We have VQ's set up that track calls that default out of our IVR due to problems with CTI routing.  I have color thresholds on that show when a call hits this Q but once it does the first time the threshold stays red for the rest of the day so we sorta miss subsequent hits.  Need to figure out a way to notify us each time a call hits that specific VQ.  Possibly paging us via an email alert, an audible alert that would play then return the value to false and then fire off again later.  Is this possible?

Offline mark

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Re: VB Script / Web Portal Help
« Reply #1 on: June 29, 2007, 06:23:55 PM »
Task 2:
Do you have the coloured alert on something like Total_Calls_Entered (or similar stat)? You could put it on CurrNumberCallsWaiting instead, this way, each time a call hits the VQ the threshold will be triggered. You could then apply an email script to sendmail to any mailboxes that you wish.

Mark
Don't wish it were easier, wish you were better

Offline NCSC_User

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Re: VB Script / Web Portal Help
« Reply #2 on: June 29, 2007, 10:32:51 PM »
Ahh great idea... now for the hard one.  Any ideas there folks?

Stat Girl

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Re: VB Script / Web Portal Help
« Reply #3 on: July 02, 2007, 11:01:42 AM »
Trying to determine the best way to accomplish these tasks.

First task:

We need to pull several times an hour the number of calls we have in queue for a number of our DN Groups (Group of Queues).  We're then going to track that information as a distribution of calls and possibly chart it using a webportal.  In addition we want to use the data for alarming purposes.  We're planning on paging my team (Tech support) if calls spike in these DN groups higher than normal.

All the stuff we want to do with the data is peripheral though, what i need to know is what's the best way to get at this data?  Is a VB script running say every 5 minutes or less even a good idea?
 fire off again later.  Is this possible?

Hi there!  :)

I like to keep my life simple! How about using CCPulse and create a threshold over which it would just mail your team?

Can't sleep!





Offline NCSC_User

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Re: VB Script / Web Portal Help
« Reply #4 on: July 03, 2007, 01:23:11 AM »
Trying to determine the best way to accomplish these tasks.

First task:

We need to pull several times an hour the number of calls we have in queue for a number of our DN Groups (Group of Queues).  We're then going to track that information as a distribution of calls and possibly chart it using a webportal.  In addition we want to use the data for alarming purposes.  We're planning on paging my team (Tech support) if calls spike in these DN groups higher than normal.

All the stuff we want to do with the data is peripheral though, what i need to know is what's the best way to get at this data?  Is a VB script running say every 5 minutes or less even a good idea?
 fire off again later.  Is this possible?

Hi there!  :)

I like to keep my life simple! How about using CCPulse and create a threshold over which it would just mail your team?

Can't sleep!

Ok what would the VB script look like then if i wanted to email my team every time calls in Q exceeded say 250 calls?