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Genesys31

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Historical Reporting
« on: September 26, 2007, 10:20:09 AM »
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When we generate a hestorical report the item total answer calls  appear as average (Not Number).
the configuration seems OK, any idea?
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Offline mark

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Re: Historical Reporting
« Reply #1 on: September 26, 2007, 10:56:53 AM »
Hi,

Is this from CCPulse+ or from CCA?
What is the stat that is actually being used?
What is the stat reporting against? agent / group / dn etc?

Mark
« Last Edit: September 26, 2007, 10:59:04 AM by mark »
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Offline cavagnaro

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Re: Historical Reporting
« Reply #2 on: September 26, 2007, 01:14:25 PM »
I'd think of CCPulse, go to your View Definition (Template Wizard) and on that Stat > Properties > Historical Association verify that you have N_ANSWERED instead of AVG_ANSWERED
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Genesys31

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Re: Historical Reporting
« Reply #3 on: September 27, 2007, 11:44:13 AM »
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    • it is CCPulse+, i checked the configuration and it is configured as N_ANSWERED and i am still getting the average value not the total number of answered calls
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    Offline cavagnaro

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    Re: Historical Reporting
    « Reply #4 on: September 27, 2007, 01:46:57 PM »
    Ok, now go to DMA and seek for that N_ANSWERED, check how it is defined on the statistical type.
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