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Author Topic: Genesys GETS and Microsoft OCS  (Read 3337 times)

clark153

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Genesys GETS and Microsoft OCS
« on: October 17, 2007, 02:41:26 PM »
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What is your opinion on GETS?  Has the newly announced integration to MS OCS ‘07 improved it?  I had heard a few months back that GETS was having problems scaling, is this accurate?  Would someone considering GETS now be in a better position?

Thanks for your input.
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jimh

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Re: Genesys GETS and Microsoft OCS
« Reply #1 on: October 18, 2007, 06:15:47 AM »
  • Best Answer
    • What is GETS?
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    clark153

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    Re: Genesys GETS and Microsoft OCS
    « Reply #2 on: October 18, 2007, 10:31:22 PM »
  • Best Answer
    • Genesys Enterprise Telephony Software.  It is a software platform that integrates with Micorsoft Office Communications Server (and in the past with Live Communication Server), and extends the T-Server into the whole enterprise, not just the call center.  Basically a Unified Communications application.
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