The Genesys Handbook is Gone - The Big Red Book is Available Now...

[tony]

Hi Everyone,

Tony Tillyer's "Handbook" has now been retired, after almost 5 years in circulation...

But don't worry! The Big Book Series is here - written by Tony and myself -  there are also "Bite Sized" versions  available at Google, Amazon/Kindle, iBooks, kobo and nook -  with more eReader outlets coming soon;

The Big Book Homepage

The Big Red Book Series are fully re-written and updated for Genesys Version 8.x and they are intended as general guides for Business, IT, System, Solution and Senior Managers (just like your boss - and that means no more having to explain everything from the ground up!  ).

In time, the "Big Book" Series will eventually include;

The Big Red Books - for General, System, Solution and Staff Managers
The Big White Books - for Administrators and Supervisors
The Big Blue Books - for Operations and Support
The Big Green Books - for Deployments and Testing
The Big Black Book - containing everything for everyone!

Enjoy!

[eu4iacz]

Hi Tony,

these guides are exactly what I needed. Thank you very much! I think that those guides will be very usefull for all who starts with Genesys.

Regards
Martin

[johnrobe]

Nice work Tony. I am certain many will apprecaite your efforts

[mark]

Good work fella :]

[clark153]

I'm new here and this is great stuff.  Thanks for taking the time and effort.

Any chance you are going to do something on the GETS configuration?

[dink]

thx tony. great job !

[Manas Mohanty]

Gr8 Job Man....i remember when i started working on Genesys ..it was a rough ride....no documentation or help  were avl...these docs would help ppl new to genesys to get a grasp of things........

[nitinmehta8]

nice work done

[GENNEG]

Tony,,


Great work,, its really useful..

Continue ur good works..

[Sri]

Hi Tony,

Great! work. Perfectly done. Do you happen to have one on GVP? Thanks.

Regards,
Sri

[tony]

Ahhh... now... GVP... Y'know, I totally "forgot" about that...!

I guess it would complete the set, wouldn't it?

I'll look into it...

Thanks for the reminder (I think!)

Tony

[Siva]

Good work Tony!

[makkerc]

Thanks Tony, just what I was after!!!!

[ivr_genesys]

Undoubtely a Great work done !! You seem to have solid understanding and great knowledge of all these products !!

[ahdeshpande]

Hey Tony,

Great Job. This shall surely help us a lot.

ashutosh

Hi All,

Added ICON/Infomart Rough Guide...

Firstly, these are my first attempts at producing semi-technical documents relating to Genesys Solutions, so don't expect too much.  In my opinion, they should suit new users, designers, administrators, some business analysts and perhaps some developers.  So, they will not answer all of your questions but they should make you get a warm glow when someone asks about "SDK" or "TLib" or "CCA"...

Anyway, please be aware that they are not official and are not be quoted as an authority nor redistributed.  Please feel free to take your own copy and, if someone wants a copy, send them a link to this Topic...

I'd appreciate feedback and suggestions - to my email address please, not in this thread!

Tony