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Author Topic: The Genesys Handbook is Gone - The Big Red Book is Available Now...  (Read 147548 times)

Offline somas_sk

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Re: Genesys Rough Guides are HERE.... NEW VERSIONS AVAILABLE!
« Reply #90 on: November 02, 2009, 10:31:19 PM »
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    • Hi ..iam not able to download the updated versions from the new location . can you please help.
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    Offline sreeschand

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    Re: Genesys Rough Guides are HERE.... NEW VERSIONS AVAILABLE!
    « Reply #91 on: November 25, 2009, 02:37:21 AM »
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    • Thank you very much for the doc
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    Offline UKLN5245

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    Re: Genesys Rough Guides are HERE.... NEW VERSIONS AVAILABLE!
    « Reply #92 on: December 10, 2009, 09:19:44 PM »
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    •  ;)
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    Offline pachen9

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    Re: Genesys Rough Guides are HERE.... NEW VERSIONS AVAILABLE!
    « Reply #93 on: December 16, 2009, 04:26:56 AM »
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    • Tony

    You are now my personal hero... I have a technical interview tomorrow but I am not familiar with Genesys (I'm skilled in Cisco ICM etc.) and finding training and overview info on the net has been a nightmare (Genesys are a tad errr... ambitious on training prices too!) but this is truly incredible.

    Straightforward and succint.  Great work and much appreciated.

    P

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    tony

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    Re: Genesys Rough Guides are HERE.... NEW VERSIONS AVAILABLE!
    « Reply #94 on: December 16, 2009, 06:48:46 PM »
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    • "P"

    That was the general idea in producing them! :)

    My pleasure...

    Tony

    Quote from: pachen9 on December 16, 2009, 04:26:56 AM
    Tony

    You are now my personal hero... I have a technical interview tomorrow but I am not familiar with Genesys (I'm skilled in Cisco ICM etc.) and finding training and overview info on the net has been a nightmare (Genesys are a tad errr... ambitious on training prices too!) but this is truly incredible.

    Straightforward and succint.  Great work and much appreciated.

    P


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    Sumit Asthana

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    Re: Genesys Rough Guides are HERE.... NEW VERSIONS AVAILABLE!
    « Reply #95 on: December 23, 2009, 03:04:36 PM »
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    • Thanx a TON Tony....Nice work!!
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    Offline makkerc

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    Re: Genesys Rough Guides...
    « Reply #96 on: January 26, 2010, 08:58:21 PM »
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    • Any Chance we could do one up for the Genesys Support Phone?
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    makka

    tony

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    Re: Genesys Rough Guides...
    « Reply #97 on: January 29, 2010, 07:40:19 PM »
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    • I'm sorry - I really don't have the bandwidth that I once had - others have suggested other guides and I produced an SDK overview but... time is against me... :(
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    Offline Ghost

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    Re: Genesys Rough/Quick Guides...
    « Reply #98 on: November 10, 2010, 09:35:45 PM »
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    • We have the tsunami that is Genesys heading our way this will be a great help to me as a genesys virgin, thanks !! ;D
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    Offline sunbabu15

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    Re: ***Genesys Rough Guides... UPDATED AND REPLACED***
    « Reply #99 on: February 16, 2011, 08:27:33 PM »
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    • Hi Tony,

    Can you please share the Genesys Farmework Layer Guide which basically describes about each layer :)

    Regards,
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    Regards,
    Sun

    tony

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    Re: ***Genesys Rough Guides... UPDATED AND REPLACED***
    « Reply #100 on: February 16, 2011, 08:54:13 PM »
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    • The Handbook contains a short section on these aspects - Page 5....

    Is that what you meant?

    TT

    Quote from: sunbabu15 on February 16, 2011, 08:27:33 PM
    Hi Tony,

    Can you please share the Genesys Farmework Layer Guide which basically describes about each layer :)

    Regards,
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    Offline srisai1130

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    Re: ***Genesys Rough Guides... UPDATED AND REPLACED***
    « Reply #101 on: February 26, 2011, 03:03:36 AM »
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    • Excellent job Tony, i liked it
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    Offline peguek

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    Re: ***Genesys Rough Guides... The Handbook Version 1.2***
    « Reply #102 on: April 21, 2011, 10:26:03 PM »
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    • Hi Tony,
    I was curious if Genesys phone system could be integrated with an Incident Management system?

    Example:  When a user calls a support Help Desk, can Genesys be configured to automatically transfer the caller's information to the open call record so that the callers' information is displayed on the Incident Management screen, without it being manually typed into the call record?
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    tony

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    Re: ***Genesys Rough Guides... The Handbook Version 1.2***
    « Reply #103 on: April 21, 2011, 10:29:00 PM »
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    • Hi,

    What you have described there is a core deliverable of CTI - and yes, it is possible with Genesys Solutions.

    API's and SDK's from Genesys exist for this purpose - along with some other core CRM components...

    Hope this helps?

    TT
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    Offline Lamiv_Rumak

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    Re: ***Genesys Rough Guides... The Handbook Version 1.2***
    « Reply #104 on: May 31, 2011, 03:31:39 PM »
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    • Hey Tony,

    I am a newbie to genesys and the handbook totally helped me to pick up speed in my work. Thanks a lot.. Pl continue ur work... Expecting more from you..

    Thanks,
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