The Genesys Handbook is Gone - The Big Red Book is Available Now...

[pattadon]

Nice works !!

When the administrator's book will be released ?

 

[Adam G]

I really am trying to find the time to continue at the moment...  I am on the last few parts to the Reporting Red Book and then I will begin on the Admin Guides.

Thanks for your interest!

AG

[pattadon]

I bought the big read book one.

It's easy to understand, how each component work in big picture.

If you are management or non-technical, it's proper for you because it contains less of technical words.
So, you can adapt it to your presentation easily.

If you are new in Genesys, I recommend to read the Red one first.
If not just wait for the other series.

In my opinion, Genesys official documents are good enough to study but it take a lot of time to read the whole things.
AG's books short-cut it for you.

So, let's us know when Admin Guide is completed 

[Adam G]

...if Genesys want to contact me, I'll do them ALL on a commission basis... it'll be quicker to publish! 

Adam

[Adam G]

The Big Red Book is now also available as a paperback (A5 - 234 pages);

http://www.lulu.com/shop/adam-gill/the-big-red-book/paperback/product-21968126.html

Adam

[Adam G]

The Big Red Book publications are now available for re-branding - for those of you in companies that may see the benefit of producing their own version in paperback, to use as an introductory guide & marketing materials for (potential) clients;

http://www.thebigbookseries.com/build-your-own-book.html

[faridtech]

Hello all,

Could you please provide me the link for :
The Big Blue Books - for Operations and Support
The Big Green Books - for Deployments and Testing
The Big Black Book - containing everything for everyone!

best regards.

[Adam G]

The Big Books were discontinued, some time ago.  The Big Red Book is still available.

Adam

[nonny]

I see two Big Red Books on Google Play.   One from 2014.  I purchased the one from 2015 but it appears to be the 2014 edition.  What is the difference?   They have two different prices as well.

Sent from my SM-N9005 using Tapatalk

[Adam G]

The Big Red Book eBooks will no doubt continue to be useful as general business guides to the technologies, including business uses, high-level processing, deployment planning, standard operations and standard support processes.  However, it's been a while since they last saw an update so it's been decided to retire them, for this version.  They were amended as "free to own" across all eReader platforms, today.

The next versions (for v8.2/v9.x) will be on sale, next year... watch this space for details!

[vjicecool]

how about a book on
Genesys Events and models

I know there is a book on genesys site, but i think it would be good if you guys write a book about it

make it simple to understand events and their meaning... this will help in trouble shooting call flows

what do you guys think?

[Adam G]

IDK....

Are you volunteering?

[vjicecool]

I am not an expert on that sir,

would love some knowledge on that

[cavagnaro]

Make a book simpler than what? Events, a sequence of occurrences...how you make that simpler?
If you really wanna master them, you must read and study. Do labs, have practice. No dummies book is possible

[brajesh067]

How can i download?