Author Topic: Genesys CTI Architect - Sacramento, CA  (Read 6310 times)

lschneid

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Genesys CTI Architect - Sacramento, CA
« on: December 17, 2007, 12:58:40 PM »
CTI Architect (Genesys)

Performance Technology Partners
Sacramento, CA

*Must* have current authorization to work in the US.

Salary is DOE and is extremely competitive. We are able to offer relocation assistance to the right candidate.

Performance Technology Partners (www.performtechnology.com) is looking for a senior, hands-on CTI Architect to join our Call Center Solutions practice.  At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

We are looking for talented consultants with experience in the delivery of large, complex IT solutions.  If you enjoy challenging projects, using new technologies to deliver innovative business solutions, and you're interested in working for an entrepreneurial company, we may have a home for you.

Responsibilities
   Facilitate JAD sessions with customers
   Define business and technical requirements
   Design and architect CTI based solutions to meet requirements
   Lead a team of developers in construction activities
   Hands-on Genesys installation, configuration and development
   Work closely with Project Manager to ensure on-time, quality delivery

Requirements

In addition to excellent communication and client interaction skills, you should have at least 5 years of experience with:

   Genesys Enterprise Routing solutions (7.x)
   Genesys T-Server, I-Server and URS
   Genesys CTI to 3rd Party IVR integrations
   Genesys CCPulse and CCAnalyzer

Desired experience includes the following:

   Genesys Agent Desktop (GAD)
   Genesys Voice Portal (GVP)
   Genesys Call Concentrator and Info Mart
   VoiceXML, SRGS and MRCP
   J2EE (Java, Servlets, JSP, EJB, JSF)
   .NET (C#, ASP.NET, ADO.NET)

We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment. If you are interested in learning more about our company please visit our website at http://www.performtechnology.com or send us an email expressing your interest (in confidence) to laura.schneider@performtechnology.com

Performance Technology Partners is an equal opportunity employer.