" /> GVP not answering call after changing of Dialogic Card - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: GVP not answering call after changing of Dialogic Card  (Read 5138 times)

CTI_bucanneer

  • Guest
GVP not answering call after changing of Dialogic Card
« on: February 09, 2008, 05:40:28 AM »
Advertisement
Hi Genesys gurus out there,
We have a Genesys Voice Portal, GVP 6.5 platform running that developed a fault at the Dialogic card level. After changing the card, the GVP cannot seem to answer the call from the Siemens HiPath 4000 PABX. All services at the GVP is running fine.
Has anybody encountered this issue before?
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: GVP not answering call after changing of Dialogic Card
« Reply #1 on: February 09, 2008, 05:49:43 AM »
  • Best Answer
    • Did you reconfigured the dialogic board? I mean the tones and cadence configuration? What does the dialogic configurator says?
    Logged

    tony

    • Guest
    Re: GVP not answering call after changing of Dialogic Card
    « Reply #2 on: February 09, 2008, 07:32:16 AM »
  • Best Answer
    • Going back a while now but I think you may need to re-apply the Channel Numbers in the Settings of the URS...?

    Tony
    Logged

    Offline anisdz

    • Newbie
    • *
    • Posts: 16
    • Karma: 0
    Re: GVP not answering call after changing of Dialogic Card
    « Reply #3 on: February 10, 2008, 10:51:21 AM »
  • Best Answer
    • can i know what kind of failure you have them with your dialogic card?

    Thank you
    Logged

    Offline tehwt

    • Newbie
    • *
    • Posts: 4
    • Karma: 0
    Re: GVP not answering call after changing of Dialogic Card
    « Reply #4 on: February 10, 2008, 02:02:07 PM »
  • Best Answer
    • We didn't reconfigure the tones & cadence setting because we replaced with the same model of dialogic card (DM/V600A-2E1). Shall we reconfigure it ? if yes where to configure ? FYI, DCM shows the card is up & running.

    Thanks
    Logged

    Offline victor

    • Administrator
    • Hero Member
    • *****
    • Posts: 1419
    • Karma: 18
    Re: GVP not answering call after changing of Dialogic Card
    « Reply #5 on: February 12, 2008, 12:03:35 PM »
  • Best Answer
    • Ok, this is something we had a problem with about 6 months ago. Keith would know for sure...I will try to get him to write something on it, because we really were banging our head against the wall trying to get it to work. And then we did something, and it did. Ever since. If only I could remember what it was!!!

    Vic
    Logged

    Offline tehwt

    • Newbie
    • *
    • Posts: 4
    • Karma: 0
    Re: GVP not answering call after changing of Dialogic Card
    « Reply #6 on: February 13, 2008, 03:06:40 AM »
  • Best Answer
    • Thanks Victor. We will wait for Keith reply.
    Logged
    Pages: [1]   Go Up
    « previous next »