Dialling Call

[RMS81]

Hi,

Is there anyway of showing the number of current call being dialed in CCpulse without a CPD Server? As far as I know the statserver is receiving the EventDialling so that sould be possible.

Tks

[bcyk]

not sure what environment does "without a CPD Server" refer to?!

guidelines:

Case 1: Genesys OCS with line-side CPD dialer
    - create a place group
    - shortcut all dialer ports in the place group
    - create DN stats to show current dialer ports in use
              - OffHook, Dialing, OutboundCall, Hold (during transfer...),...
    - totalNumber and MaxNumber of DN type can be configuired as well

Case 2: Genesys OCS with Avaya classified boards
    - never try to get current dialer in production environment
    - calls will be 'dialed' on the RP (the VDN in Avaya)
    - need to 'capture' events when dialing at VDN and
      create CCPulse corresponding stat types

Case 3: No Genesys OCS, manual outbound dialing only
    - similar to case 1
    - create a Place group for ALL extensions making outbound calls
    - other steps are identical

[victor]

I hate anything static, so I would just go ahead and create one virtual agent group with everyone in it.
Then I would just open it in CCP and just look at number of outbound calls. As, you can always just filter by CallType=3 (outbound) as well

I will ask someone to come up with a pretty picture!

[victor]

First you need to create a VAG.
Here we are using LoggedIn command to add all agents under one switch into one virtual agent group.

[attachimg=1]

Then you define new statistic in CCP to count outbound calls only:
[attachimg=2]

and then it will look like this:
[attachimg=3]

[RMS81]

Victor thanks anyway for your reply, but what I need is to see how many calls are being dialed for a specific campaign, not the number of active outbound calls.

Tks