Hi,
I'm currently supporting a Genesys environment that uses Siebel 7.7.2.6, GPlus Comm Server 7.5.0 and Gplus Adapter 7.5.000.14. We have a couple of instances of Siebel, each instance has Gplus Adapter, one which is pretty much out of the box and another which has been configured by a customer.
On the customer instance, surprise surprise, we are experiencing the Siebel toolbar intermittently going greyed out and the only way to resolve this is to restart the appropriate Siebel services. The other out of the box instance of Siebel doesn't have this issue. Really struggling to find an answer to what is causing this issue, as the customer has said it just happens when Siebel is left logged in and there is no interaction with the toolbar.
The following errors are shown in the Scomm log for the agent that is logged in at the time -
[color=blue][font=Verdana]err=36187, msg=Failed on invoking driver command(SetActiveCall) at driver GenCommDrv, driver error = 6.(SBL-CSR-00505)
99999617_18815[05/21/2008 22:47:08]:ERROR:Finished HandleEvent, err=19164, msg = Communication: Failed to invoke command 'SelectedVoiceCallChanged', detailed error = 'Failed on invoking driver command(SetActiveCall) at driver GenCommDrv, driver error = 6.(SBL-CSR-00505)'(SBL-CSR-00111), args = MediaType = Voice
WorkItemID = 1-XQGF##008101901716f0b0_1912116020
DriverTrackID = 008101901716f0b0_1912116020
MediaProfile = Gplus Voice BR
EventName = @PostIndicateNewWorkItemEvent
Child property set, type = EventFields {
WorkItemID = 1-XQGF##008101901716f0b0_1912116020
ProfileName = Gplus Voice BR
WorkItemMode = 2
ChannelType = Voice[/font][/color]
I have checked the T-Server log and there are no real errors in there and I can provide any other logs.
Any ideas on what could be causing this would be much appreciated!
