GAD

[shaktijoshi]

Hi....could anyone tell me the difference between the "NEW INTERACTION" and "Existing Interaction" and how does a "New Interaction" created??

[Timur Karimov]

[quote author=shaktijoshi link=topic=3270.msg13509#msg13509 date=1219816025]
Hi....could anyone tell me the difference between the "NEW INTERACTION" and "Existing Interaction" and how does a "New Interaction" created??
[/quote]
hi there

ok,  it's piece of cake =) then u work with interaction created by incoming event(such a voice call on gad position or samething) it's a existing interaction. then  u create from gad(or from custom script, application, etc) new interaction  - make phone-call, chat request or write email - it's a new interaction.
the difference between it - existing interaction has a different set of properties value, such as ANI for incoming voice call and etc.