Author Topic: Calls Entered Vs Calls Distributed  (Read 5570 times)

Offline bmanar

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Calls Entered Vs Calls Distributed
« on: September 12, 2008, 06:02:00 AM »
Hello,

Can anyone tells me the difference between 'Total_Calls_Entered' and 'Total_Calls_Distributed' in CCPulse

Offline Tefleon

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Re: Calls Entered Vs Calls Distributed
« Reply #1 on: September 12, 2008, 06:24:15 AM »
Calls_Entered = Calls_Distributed + Calls_Abandoned + Calls_Cleared,
where
Calls_Distributed = Calls_Answered + Calls_AbandonedFromRinging + Calls_Forwarded + DistributedToAnotherQueue

Hope that makes some sense.

Offline bmanar

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Re: Calls Entered Vs Calls Distributed
« Reply #2 on: September 12, 2008, 07:35:49 AM »
Thank you so mutch for your response.
Can you please tell me wath do you mean by Calls_Cleared ?
How can I see them in CCPulse ?
Can I see the other variables in CCPulse
Thank you.

Offline cavagnaro

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Re: Calls Entered Vs Calls Distributed
« Reply #3 on: September 12, 2008, 07:48:22 AM »
Cleared are those calls that jump from one target to another,  but to see this you need to use VQ on the target objects.
Refer to Stat Server user guide for further info.

Offline Tefleon

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Re: Calls Entered Vs Calls Distributed
« Reply #4 on: September 12, 2008, 03:11:43 PM »
Thank you so mutch for your response.
Can you please tell me wath do you mean by Calls_Cleared ?
How can I see them in CCPulse ?
Can I see the other variables in CCPulse
Thank you.

If there not already on your stat server these might help

[Calls_Cleared]
Category=TotalNumber
MainMask=CallCleared
Objects=GroupQueues, Queue, RoutePoint
Subject=DNAction

[Calls_Forwarded]
Category=TotalNumber
MainMask=CallForwarded
Objects=GroupQueues, Queue, RoutePoint
Subject=DNAction

[Abandoned_From_Ringing]
Category=TotalNumber
MainMask=CallAbandonedFromRinging
Objects=GroupQueues, Queue, RoutePoint
Subject=DNAction


Check them first before putting them on anything slightly production in case I've made a typo but they look okay.