Author Topic: save attached data to calling list  (Read 7674 times)

jlo

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save attached data to calling list
« on: September 04, 2008, 06:28:50 AM »
Hi,

We're facing a problem trying to save values to the calling list. We are using GAD 7.6 and have a custom tab where the agents can select values that need to be saved to specific fields of the calling list. These fields are configured with the "send_attribute" option and the Save button on the custom page does save the selected values to the attached data.
Question is: Why doesn't the calling list get updated with this data?? Is some additional action required?

Thx

Offline cavagnaro

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Re: save attached data to calling list
« Reply #1 on: September 04, 2008, 06:36:20 AM »
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  • Can GAD do that?? What does TServer logs shows un update user data event?

    jlo

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    Re: save attached data to calling list
    « Reply #2 on: September 04, 2008, 05:38:34 PM »
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  • You can retrieve and change attached data in GAD, yes. I was expecting these changes would be written back to the calling list fields.

    What do you mean with What does TServer logs shows un update user ?

    Best regards.

    Offline cavagnaro

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    Re: save attached data to calling list
    « Reply #3 on: September 05, 2008, 01:00:32 AM »
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  • Yup yup, I just remembered I did that once. When you see TServer logs, on that event GAD uses a User event info. Or you can post TServer logs and OCS logs here so we can take a look at them. Be sure to set logs on full mode

    jlo

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    Re: save attached data to calling list
    « Reply #4 on: September 05, 2008, 08:32:15 PM »
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  • Yup yup, I just remembered I did that once. When you see TServer logs, on that event GAD uses a User event info. Or you can post TServer logs and OCS logs here so we can take a look at them. Be sure to set logs on full mode

    jlo

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    Re: save attached data to calling list
    « Reply #5 on: September 05, 2008, 08:35:04 PM »
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  • Oops,

    Clicked Enter too soon :s
    There's a call logged around 11:09 where we save attached data. So you see anything out of the ordinary?

    Thanks!

    Offline Fra

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    Re: save attached data to calling list
    « Reply #6 on: September 05, 2008, 10:10:33 PM »
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  • You can retrieve and change attached data in GAD, yes. I was expecting these changes would be written back to the calling list fields.


    Absolutly not; your logs are perfect, but the point is you are updating attached data and not updating the outbound record fields. In order to manipulate the content of any record field, you must use the Outbound Desktop protocol that has specific requests-events, in this case TServer dispatches the request to OCS; for example in your case your agent desktop needs to send an UpdateCallCompletionStats request. Check Outbound Contact reference guide, there's plenty of details.
    Hope it helps!

    Fra

    jlo

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    Re: save attached data to calling list
    « Reply #7 on: September 05, 2008, 10:47:25 PM »
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  • Absolutly not; your logs are perfect, but the point is you are updating attached data and not updating the outbound record fields. In order to manipulate the content of any record field, you must use the Outbound Desktop protocol that has specific requests-events, in this case TServer dispatches the request to OCS; for example in your case your agent desktop needs to send an UpdateCallCompletionStats request. Check Outbound Contact reference guide, there's plenty of details.
    Hope it helps!

    Fra

    OK, found that UpdateCallCompletionStats thing, but how do you trigger this event? On which object??

    Thanks.

    Offline cavagnaro

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    Re: save attached data to calling list
    « Reply #8 on: September 06, 2008, 01:10:30 AM »
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  • On GAD when you see an Outbound call on the right hand you will see the list of userfields attached, right? If you edit them then is when updatecallcompletionstats is used.

    jlo

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    Re: save attached data to calling list
    « Reply #9 on: September 07, 2008, 02:51:29 AM »
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  • On GAD when you see an Outbound call on the right hand you will see the list of userfields attached, right? If you edit them then is when updatecallcompletionstats is used.

    OK, but I don't want to use that tab, because there the agent can type anything he wants. We want the agent to choose from predefined possible inputs. So, we made a custom tab with dropdownboxes. Now, we need the values that the agent selected in those boxes to be saved in the fields of the calling list.
    Can this then be achieved by setting GSW_AGENT_REQ_TYPE to "UpdateCallCompletionStats"??

    Offline natlonehat

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    Re: save attached data to calling list
    « Reply #10 on: November 10, 2008, 02:46:58 PM »
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  • Use IFrame to push data to custom  db