SkillExists function in strategies...

[S]

SkillExists function can be used in VAGs - where in you can eliminate the agents with certain skill in a skill expression.
But how do I use the same in the Strategies?
Any ideas please

S

[René]

Hi,

You can use skill expression directly on "Selection" object (see picture below). Is that information you're looking for?

R.

[Ben Taylor]

Use the MultiSkill function?

StrSkillExpr=MultiSkill['RoutingStatServer','Skill1 > 0 & Skill2 != 3']

[S]

Good ideas- I had the same in mind. But look into this now...

suppose I have skills A , B,C,D  ( C, D being a mandatory skills )
So I want to route to agents who have skills A, B and not C ( In this case the expression should consider the agents with skills A, B and D)
I could do it as ....  skill(A) >=1 & Skill(B) >=1 & ( Skill(C) <0 | Skill(D) >=1 )
However it gets little long when the mandatory skills are more than 2   

It would be nice to use SkillExists function above ...
it would just go as .... skill(A) >=1 & Skill(B) >=1 & ~SkillExists(C)

Well, MultiSkill function, I am thinking is same as building the skill expression in the target, correct?

Let me know your thoughts,
Thanks
S

[sova]

Hi,
Where I can find the manual on VAGs?
Thanks

[cavagnaro]

On StatServer guide

[Steve]

If you can do what you want with VAGs. Why not use these as the targets for your routing strategies?

[S]

Well, in that case I would end up adding more VAGs and organising them in targets.... and it becomes cumbersome when combining with other skills and its levels

[blakemas]

How about creating a virtual agent group with the common skills ie a & b then using the CreateSkillGroup function.
CreateSkillGroup['MyUrsStatServer','MyVirtualAgentGroupCommonSkill,'Skill(d)>0']

This seems to be the half way house between Virtual Agent groups and Skill expressions.  Otherwise if you just target the differentiators. skill(d)>1

hope this helps.

cheers

[mike kamlet]

The advantage of using Virtual Agent groups comes with reporting.

Look at the KV pair RTargetObjectSelected and you'll find the VAG name

If you use a skill expression, it becomes a mess to read/report