loggedIn function in the Virtual Agent Group script

[Kishk]

Hi Guys,

I try to use LoggedIn("SwitchName") in the Virtual Agent Group script, but it should work with another function like skillexists, I want to create a group for all agents loggedin the switch. Anyone try somthing like this?

[Dionysis]

The syntax for the Loggedin script is LoggedIn("Queue@Switch").

So just specifying the switch name on it's own is not going to work.

Depending on the number of queues you have you could manually add all the queues into your script individually.  Like this:

LoggedIn("queue1@switch") | LoggedIn("queue2@switch")

[sova]

Hi,
I have a problem with LoggedIn.
My script: 
LoggedIn("751957@SIB_A4400")
Switch object SIB_A4400 exists in the configuration,
queue object 751957 exists in the configuration, But VAG empty.

Please help me out in solving this

[catanirex]

Hi,

Specifying just the switch name is OK! Be sure that it is the correct name of the Switch object.

script=LoggedIn("Milan")

For me it works fine, configserver 7.6 and StatServer 7.6.000.12


LoggedIn does not work on Multimedia switches - only telephony switches.

[jbobinsk]

sova - in configuration you'll always see this group empty because configuration server don't react on agent login action. In CCPulse is the same untill you don't prepare report for members.

Regards
jbobinsk

[sova]

Thanks.