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Offline Cuore_2003

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Ericsson MD110 + ERS 7.1
« on: February 06, 2009, 09:23:36 AM »
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Hi colleagues

I'm trying to integrate an Ericsson MD110 with ERS 7.1.
Now, calls are only routed to ACD Queues. No skill routing.
I need to route calls based on skill and service level.

Do someone have experience in this kind of scenario? Any recomendation or whatever?

Thanks and BR!