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Any one have documents to configure and install CCA

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Offline kuku008

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CCA installation documents
« on: February 11, 2009, 07:51:19 PM »
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Any one have documents to configure and install CCA ?

As I am stuckked to do this in our new implementation.[attachurl=#]
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Offline cavagnaro

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Re: CCA installation documents
« Reply #1 on: February 11, 2009, 07:57:20 PM »
You can only get those documents from Genesys support site.
http://support.genesyslab.com

Of course you need to have a valid access
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Offline kuku008

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Re: CCA installation documents
« Reply #2 on: February 11, 2009, 07:59:33 PM »
for creating application objet of stat server for CCA which stat server template i need to import
  is it a same template which we use?
  do i need to change type of stat server?
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Offline cavagnaro

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Re: CCA installation documents
« Reply #3 on: February 11, 2009, 08:41:17 PM »
It is the reporting statserver, the one used for statistical reports on CCPulse.
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Offline Adam G.

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Re: CCA installation documents
« Reply #4 on: February 11, 2009, 11:31:13 PM »
Have you had any training?
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