ExpectedWaitTme for the last 2 hours

[bandorka]

Hi All,

One of our customer would like to know the value of the ExpectedWaitTime, but the value of the last two hour and not the present value. We have to use this value one of the routing strategy to determine how to handle the call. How can I calculate this number?

Thanks,
bandorka

[René]

Hi,

Just defined statistic of type "ExpectedWaitTime" with sliding interval of 7200 seconds. It's suggested to use sliding interval when using ExpectedWaitTime statistics anyway...

Look to IRD Statistics tab where you'll find predefined statistic "InVQTimeWaitTime". Make copy of it and set interval (time profile) to 7200. Read value of this statistic in the strategy using SData function.

R.

[bandorka]

thx for the answer