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Offline cavagnaro

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Re: Request AgentNotReady -> error message'Privilege violation on specified device
« Reply #15 on: April 22, 2009, 02:37:18 PM »
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Offline Dionysis

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Re: Request AgentNotReady -> error message'Privilege violation on specified device
« Reply #16 on: April 23, 2009, 12:35:08 AM »
Sounds like you might have to engage your PBX/Switch/Alcatel engineer/vendor/support team.

The PG settings we use are as follows:
Type of Seach: MIT
Force Headset: yes
Last Agent Withdrawal Authorized: yes (depending on requirements)
Withdrawal after Logon: yes (generally)
Call Release by Agent Forbidden:
Eternal Wrap Up: yes

The rest vary depending on requirements.

The other settings that you should check is the agent's ACD login settings:
Make sure that "Self Assigning Agent is ticked, and preferred GT Agents is set to "none".


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Offline wilsonliu123

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Re: Request AgentNotReady -> error message'Privilege violation on specified devi
« Reply #17 on: April 28, 2009, 10:40:43 AM »
???
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Offline cavagnaro

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Re: Request AgentNotReady -> error message'Privilege violation on specified device
« Reply #18 on: April 28, 2009, 01:36:01 PM »
Not a very descriptive post of your situation
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Offline Dionysis

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Re: Request AgentNotReady -> error message'Privilege violation on specified device
« Reply #19 on: April 29, 2009, 05:05:28 AM »
hehe... I think we broke him Cav.

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Offline cavagnaro

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Re: Request AgentNotReady -> error message'Privilege violation on specified device
« Reply #20 on: April 29, 2009, 04:24:41 PM »
System crash? Overflow on memory address?
lol
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Offline Dionysis

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Re: Request AgentNotReady -> error message'Privilege violation on specified device
« Reply #21 on: May 07, 2009, 07:26:38 AM »
Wilsonliu, did you manage to get this problem solved?

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Offline wilsonliu123

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Re: Request AgentNotReady -> error message'Privilege violation on specified device
« Reply #22 on: May 07, 2009, 08:47:42 AM »
The environment is not exist ,so I did not solve the problem.

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Offline cavagnaro

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Re: Request AgentNotReady -> error message'Privilege violation on specified device
« Reply #23 on: May 07, 2009, 02:08:16 PM »
What? There was no problem then? I don't understand...
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