Call Flow Structure

[sundaraas]

Hi,

We are using 5 Servers (Database, Configuration, TServer, Stream Manager and Recording Server) for Outbound Dialing in Genesys 7.5. But i can't understand how to dataflow in geneys outbound calling in (Predictive and Preview).

Anybody, Can u tell how to call flow in genesys dialer from agentlogin to agentupdate the call?

Thanks n' Regards,
Sundaram

[René]

Hi,

You can find almost all required information in "Outbound Contact 7.6 Deployment Guide". Please read chapter "Architecture".

R.