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CCPulse User

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How do I do this in CCPulse?
« on: June 15, 2009, 08:37:47 PM »
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Hi

I am just a user of CCpulse and it has been all set up by our admin, I am in tree view and can see all the agents who are logged in and their statuses, now if I right click on the names and select "Show all" I can see those who are also logged out, now the question is, is there anyway to hide them again without having to restart the application?
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tony

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Re: How do I do this in CCPulse?
« Reply #1 on: June 15, 2009, 08:43:25 PM »
  • Best Answer
    • Select them individually and "Hide" them..?

    Sorry - don't have CCP+ open just now but it seems logical... (what am I saying - CCP+ and logical..?!? lol)

    Tony
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    CCPulse User

    • Guest
    Re: How do I do this in CCPulse?
    « Reply #2 on: June 15, 2009, 08:50:56 PM »
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    • Hi yeh it's just there is about 100 people not logged in at a time so was looking for a quick way to revert back so selecting each one wouldn't be convenient.
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    tony

    • Guest
    Re: How do I do this in CCPulse?
    « Reply #3 on: June 15, 2009, 08:56:23 PM »
  • Best Answer
    • Have you tried CTRL-Select...?  Or just close and open the View/Template again...?
    « Last Edit: June 15, 2009, 08:59:14 PM by Tony Tillyer »
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    CCPulse User

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    Re: How do I do this in CCPulse?
    « Reply #4 on: June 15, 2009, 09:03:18 PM »
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    • Will try it at work tomorrow.
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    Prashanth Merugu

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    Re: How do I do this in CCPulse?
    « Reply #5 on: June 23, 2009, 03:20:06 PM »
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    • Hi

    You need define Thresholds and corresponding actions to thresholds defined to that in CC Pulse which will solve your purpose.

    Regards
    Prashanth Merugu
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    Offline mohit

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    Re: How do I do this in CCPulse?
    « Reply #6 on: July 02, 2009, 07:20:06 AM »
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    • Hi,

    Just select all the agents under the Persons. Now right click and click "Set Threshold".
    From available threshold select "Agent loggedOut" and move it to the right side pane. Now from Available actions select "HIDE" and move it to the right side.

    Click OK and now you will see that agents that are logged in to the system will be visible. Rest will be hidden.

    Hope this solves your problem.

    Thanks,
    Mohit
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    Offline sundaraas

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    • Posts: 25
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    Re: How do I do this in CCPulse?
    « Reply #7 on: July 18, 2009, 09:27:18 AM »
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    • Hi Mohit,

    Thanks for ur information. In our company we are using ur suggestions, also we set the color. but we need the color change option during the time exceeded (Not ready, Wrap time).
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