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Offline bogdan

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OCS ScheduledRecordReschedule problem
« on: June 18, 2009, 01:11:07 PM »
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Hello guys,

I have a problem when I try cu schedule a client at a specified time (with RecordReschedule) it works perfectly, but if I want to [b]re[/b]schedule the same client after the RecordReschedule time expires it doesn't work - even though the record is updated succesfully in the database.

My TZ_OFFSET=7200 (+2h)
    tz_dbid=107 which references 14400 (+4h) this I don't understand because I live in +2 timezone. ???


This I've traced from the log:
[code]received from 65200(buc_tserver_p_760)blum.crm.intra:3200(fd=11) message EventUserEvent
        AttributeThisDN '894221'
        AttributeUserData      [256] 00 08 00 00..
        AttributeUserEvent      EventUserEvent
        AttributeTimeinSecs    1245324831 (14:33:51)
        AttributeTimeinuSecs    18278
        attr_#148      0000000009125eb7
Print GSW UserData:
        GSW_AGENT_REQ_TYPE      'RecordReschedule'
        GSW_APPLICATION_ID      143
        GSW_TREATMENT  'RecordTreatPersonal'
        GSW_CAMPAIGN_NAME      'Collection Manual'
        GSW_RECORD_HANDLE      16402
        GSW_DATE_TIME  '6/18/09 14:34'
        GSW_TZ_OFFSET  '0'
        GSW_CALLBACK_TYPE      'Personal'
14:33:51.023 Trc 50002 TEvent: EventUserEvent
UpdateRecord Handle:16402 ChainID:25767 ChainNum:0
14:33:51.024> CM_DBCallRecord(105-107-828): DBServer 'ocs_dbserver_p' SQL:  update collection_2 set call_result=0,agent_id='7022',call_time=1245324796,dial_sched_time=1245324840,record_type=5  where chain_id=25767 and chain_n=0 [ReqID=176162]
14:33:51.024 Trc 50071 Send UserEvent
Print GSW UserData:
        GSW_TREATMENT  'RecordTreatPersonal'
        GSW_RECORD_HANDLE      16402
        GSW_DATE_TIME  '6/18/09 14:34'
        GSW_TZ_OFFSET  '0'
        GSW_CALLBACK_TYPE      'Personal'
        GSW_CAMPAIGN_NAME      'Collection Manual'
        GSW_CALLING_LIST        'Collection_list_manual'
        GSW_USER_EVENT  'RecordRescheduleAcknowledge'
        GSW_APPLICATION_ID      143
request to 65200(buc_tserver_p_760/buc_tserver_b_760) message RequestDistributeUserEvent
        AttributeUserData      [304] 00 09 00 00..
        AttributeCommunicationDN        '894221'
..sent to blum.crm.intra:3200(fd=11)


received from 65200(buc_tserver_p_760)blum.crm.intra:3200(fd=11) message EventUserEvent
        AttributeThisDN '894221'
        AttributeUserData      [206] 00 06 00 00..
        AttributeUserEvent      EventUserEvent
        AttributeTimeinSecs    1245324835 (14:33:55)
        AttributeTimeinuSecs    192156
        attr_#148      0000000009125f5d
Print GSW UserData:
        GSW_AGENT_REQ_TYPE      'RecordProcessed'
        GSW_APPLICATION_ID      143
        GSW_CALLING_LIST        'Collection_list'
        GSW_CAMPAIGN_NAME      'Collection Manual'
        GSW_RECORD_HANDLE      16402
        GSW_TREATMENT  'DoNotRecordTreat'
14:33:55.194 Trc 50002 TEvent: EventUserEvent
SetRecordStatus(): status Ready set for record ChainID=25767, ChainN=0, RecordHandle=16402
SetRecordStatus(): status Ready set for record ChainID=25767, ChainN=1, RecordHandle=16403
UpdateRecord Handle:16402 ChainID:25767 ChainNum:0


14:33:55.209 Trc 50071 Send UserEvent
Print GSW UserData:
        GSW_CALLING_LIST        'Collection_list'
        GSW_CAMPAIGN_NAME      'Collection Manual'
        GSW_RECORD_HANDLE      16402
        GSW_TREATMENT  'DoNotRecordTreat'
        GSW_USER_EVENT  'RecordProcessedAcknowledge'
        GSW_APPLICATION_ID      143
request to 65200(buc_tserver_p_760/buc_tserver_b_760) message RequestDistributeUserEvent
        AttributeUserData      [212] 00 06 00 00..
        AttributeCommunicationDN        '894221'
..sent to blum.crm.intra:3200(fd=11)
14:33:55.209 Trc 31002 Call destroyed: ID 16402, Type 2, Agent ID 7022, Switch DBID 101, Dialer DBID 196


14:34:00.124 Trc 50071 Send UserEvent
Print GSW UserData:
        GSW_PHONE      '#31#60740112773'
        GSW_TZ_OFFSET  10800
        GSW_CHAIN_ID    25767
        GSW_RECORD_HANDLE      17109
        GSW_CALLING_LIST        'Collection_list_manual'
        GSW_CAMPAIGN_NAME      'Collection Manual'
        GSW_CALLBACK_TYPE      'Personal'
        GSW_ATTEMPTS    0
        GSW_CALL_RESULT 0
        GSW_USER_EVENT  'ScheduledCall'
        GSW_APPLICATION_ID      143
request to 65200(buc_tserver_p_760/buc_tserver_b_760) message RequestDistributeUserEvent
        AttributeUserData      [706] 00 18 00 00..
        AttributeCommunicationDN        '894221'
..sent to blum.crm.intra:3200(fd=11)
received from 65200(buc_tserver_p_760)blum.crm.intra:3200(fd=11) message EventACK
        AttributeUserEvent      RequestDistributeUserEvent
        AttributeThisDN '894221'
        AttributeTimeinSecs    1245324840 (14:34:00)
        AttributeTimeinuSecs    125194
        attr_#148      0000000009126009
14:34:00.127 Trc 50002 TEvent: Unknown TEvent[/code]

Everything is ok until here.

------------------------

[code]
received from 65200(buc_tserver_p_760)blum.crm.intra:3200(fd=11) message EventUserEvent
        AttributeThisDN '894221'
        AttributeUserData      [155] 00 04 00 00..
        AttributeUserEvent      EventUserEvent
        AttributeTimeinSecs    1245324860 (14:34:20)
        AttributeTimeinuSecs    103884
        attr_#148      0000000009126601
Print GSW UserData:
        GSW_AGENT_REQ_TYPE      'ScheduledRecordRescheduleAcknowledge'
        GSW_RECORD_HANDLE      17109
        GSW_APPLICATION_ID      143
        GSW_CAMPAIGN_NAME      'Collection Manual'
14:34:20.106 Trc 50002 TEvent: EventUserEvent
14:34:20.106 Trc 50071 Send UserEvent
Print GSW UserData:
        GSW_RECORD_HANDLE      17109
        GSW_CAMPAIGN_NAME      'Collection Manual'
        GSW_ERROR      'Invalid Request'
        GSW_ERROR_NUMBER        6
        GSW_APPLICATION_ID      143
request to 65200(buc_tserver_p_760/buc_tserver_b_760) message RequestDistributeUserEvent
        AttributeUserData      [149] 00 05 01 00..
        AttributeCommunicationDN        '894221'
..sent to blum.crm.intra:3200(fd=11)


received from 65200(buc_tserver_p_760)blum.crm.intra:3200(fd=11) message EventUserEvent
        AttributeThisDN '894221'
        AttributeUserData      [265] 00 08 00 00..
        AttributeUserEvent      EventUserEvent
        AttributeTimeinSecs    1245324865 (14:34:25)
        AttributeTimeinuSecs    84965
        attr_#148      0000000009126821
Print GSW UserData:
        GSW_AGENT_REQ_TYPE      'ScheduledRecordReschedule'
        GSW_APPLICATION_ID      143
        GSW_TREATMENT  'RecordTreatPersonal'
        GSW_CAMPAIGN_NAME      'Collection Manual'
        GSW_RECORD_HANDLE      17109
        GSW_DATE_TIME  '6/18/09 14:36'
        GSW_TZ_OFFSET  '0'
        GSW_CALLBACK_TYPE      'Personal'
14:34:25.087 Trc 50002 TEvent: EventUserEvent
UpdateRecord Handle:17109 ChainID:25767 ChainNum:0
14:34:25.087> CM_DBCallRecord(105-107-828): DBServer 'ocs_dbserver_p' SQL:  update collection_2 set agent_id='7022',call_time=1245324840,dial_sched_time=1245324960,record_type=5  where chain_id=25767 and chain_n=0 [ReqID=176210]
14:34:25.087 Trc 50071 Send UserEvent
Print GSW UserData:
        GSW_TREATMENT  'RecordTreatPersonal'
        GSW_RECORD_HANDLE      17109
        GSW_DATE_TIME  '6/18/09 14:36'
        GSW_TZ_OFFSET  '0'
        GSW_CALLBACK_TYPE      'Personal'
        GSW_CAMPAIGN_NAME      'Collection Manual'
        GSW_CALLING_LIST        'Collection_list_manual'
        GSW_USER_EVENT  'ScheduledRecordRescheduleAcknowledge'
        GSW_APPLICATION_ID      143
request to 65200(buc_tserver_p_760/buc_tserver_b_760) message RequestDistributeUserEvent
        AttributeUserData      [313] 00 09 00 00..
        AttributeCommunicationDN        '894221'
..sent to blum.crm.intra:3200(fd=11)
[/code]
After this nothing happens.. So I think...


Can someone tell me what is the problem?

Thx
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Offline cavagnaro

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Re: OCS ScheduledRecordReschedule problem
« Reply #1 on: June 18, 2009, 06:30:33 PM »
The personal reschedule will not be dialed automatically, an user event will arrive to the agent desktop and it is his choice to dial again.
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Offline bogdan

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Re: OCS ScheduledRecordReschedule problem
« Reply #2 on: June 19, 2009, 01:45:07 PM »
Yes I know this, I'm also using PreviewDialign, that is the problem, no User_Event came for the parcular records that i reschedule - so I think.

Or how can I catch this particular event, I think maybe there is another type of USER_EVENT that I have not implemented yet... If yes, what should be exactly that event?  'ScheduledCall'?.


Even if i [tt][i]grep -in schedule ocs_file.log[/i][/tt] i can see that no %Schedule% event was triggered:
[code]28747:  GSW_AGENT_REQ_TYPE      'RecordReschedule'
28767:  GSW_USER_EVENT  'RecordRescheduleAcknowledge'
32084:  GSW_USER_EVENT  'ScheduledCall'
45166:  GSW_AGENT_REQ_TYPE      'ScheduledRecordRescheduleAcknowledge'
50100:  GSW_AGENT_REQ_TYPE      'ScheduledRecordReschedule'
50120:  GSW_USER_EVENT  'ScheduledRecordRescheduleAcknowledge'[/code]

Regards
« Last Edit: June 19, 2009, 02:41:01 PM by mielu »
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