Web service error - 0013 remote server error

[WS]

Trying to invoke a web service from the strategy. It works fine and returns desired result using a SOAP client .But from the strategy its generating 0013 remote server error  . in HTTP bridge logs , i don't see any message or logs for this particular request.  It seems as if URS is not even sending the request to it . Checked in the AIX box and httpbridge process is running .   What could be the issue ,ny idea ?

[René]

Please post here URS and HttpBridge logs to allows check what could be wrong.

R.

[WS]

URS :
    _I_I_006e01b2354ccf96 [14:33] strategy: *0x65*TestWebService is attached to the call
15:19:10.683 Int 20001 interaction 006e01b2354ccf96 is started
    _I_I_006e01b2354ccf96 [01:14] current call classification: media=voice(100), service=default(200), segment=default(300)
15:19:10.683_I_I_006e01b2354ccf96 [09:06] >>>>>>>>>>>>start interpretator
    _I_I_006e01b2354ccf96 [09:04] ASSIGN: __Return(SCRIPT) <- STRING:
    _I_I_006e01b2354ccf96 [07:46] no error mode for this call
    _I_I_006e01b2354ccf96 [09:04] ASSIGN: __Return(SCRIPT) <- STRING:
    _I_I_006e01b2354ccf96 [09:04] ASSIGN: __DBReturn(SCRIPT) <- STRING:
    _I_I_006e01b2354ccf96 [09:04] ASSIGN: __DBStrReturn(SCRIPT) <- STRING:
    _I_I_006e01b2354ccf96 [09:04] ASSIGN: __TargetVar(SCRIPT) <- STRING:
    _I_I_006e01b2354ccf96 [09:04] ASSIGN: Login_Code(LOCAL) <- STRING: 43344
request to 72387(--) message RequestUpdateUserData
   AttributeReferenceID   1166
   AttributeUserData   [17] 00 01 00 00..
      'TESTWS'   'sdsf'
   AttributeConnID   006e01b2354ccf96
   AttributeThisDN   '88526'
..sent to :32000(fd=12)
15:19:10.683_I_I_006e01b2354ccf96 [07:39] HERE IS XDATA
15:19:10.683_H_I_ [08:0c] SOAP request 131 sent to HTTP bridge:
   URL:        http://My URL here/axis2/services/GetEmployeeID?wsdl
   Method:     inputmethod
   NameSpace:  http://My URL here
   SOAPaction: urn:inputmethod
   Input:      Login_Code=43344
   Output:     inputmethodResponse.return
   HTTPAuthent:1 
   SOAPSecrty:
15:19:10.683_I_I_006e01b2354ccf96 [09:04] <<<<<<<<<<<<suspend interpretator(WAIT_WEBSERVICE), timers:00010
received from 72387(Tsvr_P):32000(fd=) message EventAttachedDataChanged(refid=1166)
15:19:10.686_T_I_006e01b2354ccf96 [14:32] EventAttachedDataChanged is received for tserver Tsvr_P[Avaya8710] (this dn=88526)
15:19:10.880_H_E_006e01b2354ccf96 [08:08] Error in message from HTTP bridge: 0013 Remote error
15:19:10.880 Int 21001 interaction 006e01b2354ccf96 data lookup fails
15:19:10.880_I_I_006e01b2354ccf96 [09:05] >>>>>>>>>>>>resume interpretator(0)
    _I_E_006e01b2354ccf96 [09:05] error in strategy: 0013 Remote error
    _I_I_006e01b2354ccf96 [09:04] ASSIGN: __WEBReturn(SCRIPT) <- LIST: list
    _I_I_006e01b2354ccf96 [09:04] ASSIGN: error(LOCAL) <- STRING: 0013 Remote Server Error

[WS]

HTTPBRIDGE:

06/04/09@07:56:02: HTTP bridge
Version: 7.6.100.08
Genesys Telecommunications Laboratories, Inc., Copyright 1991 - 2009

Configuration:
  locale:                 en_US en_US en_US en_US en_US en_US
  port:                   9992
  max_loading:            64
  soap_conn_timeout:      5 sec
  soap_send_timeout:      1 sec
  soap_recv_timeout:      7 sec
  soap_retry_attempts:    1
  soap_retry_timeout:     0 sec
  soap_conn_idle_timeout: 15 sec
  verbose:                6
  log_buffering:          true
  log_remove_old_files:   false
  log_hide_private_data:  false
  http_log_file:          /ngs/app/gatt/logs/URS_P/URS_P_HTTP
  http_log_size:          5242880 bytes
  log_check_interval:     5 sec
  xml_log_file:           /ngs/app/gatt/logs/URS_P/URS_P_XML.log
  parser_log_file:        /ngs/app/gatt/logs/URS_P/URS_P_Parser.log
  wfm_polling_interval:   15 min

(conn_adjust_rlimit) max=-1, current=32767, FD_SETSIZE=32767
06/04/09@07:56:02: TRACE: Server opened. Server socket 5
06/04/09@07:56:02: TRACE: WFM: Thread 515 activated

[René]

Hi,

HttpBridge log isn't very helpful as it is almost empty. Could you please post here HTTP and XML logs?

R.

[WS]

It worked working once i added ns0: to method parameter and ns0= to namespace parameter.This time i was returning a simple  string as the result of web service .....so output was simple inputmethodResponse.return . The string i then had to parse out for the 3 values . Now i want to return a java object as the result of webservice and it has 3 variable -Key1 ,key 2 ,key 3 .Now when i set o/p as inputmethodResponse.returrn.Key1/2/3 .......i am getting a blank. .am i giving the output parameter wrongly.

[René]

Hi,

URS is unable to handle Java object returned by your webservice as it doesn't support it. Please read chapter "Limitation of the Web Service Object" in "Universal Routing 7.5 Reference Manual" for more details.

R.