Author Topic: Web service error - 0013 remote server error  (Read 4781 times)

WS

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Web service error - 0013 remote server error
« on: June 19, 2009, 12:36:36 AM »
Trying to invoke a web service from the strategy. It works fine and returns desired result using a SOAP client .But from the strategy its generating 0013 remote server error  . in HTTP bridge logs , i don't see any message or logs for this particular request.  It seems as if URS is not even sending the request to it . Checked in the AIX box and httpbridge process is running .   What could be the issue ,ny idea ?

Offline René

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Re: Web service error - 0013 remote server error
« Reply #1 on: June 19, 2009, 04:48:40 AM »
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  • Please post here URS and HttpBridge logs to allows check what could be wrong.

    R.

    Offline WS

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    Re: Web service error - 0013 remote server error
    « Reply #2 on: June 19, 2009, 12:50:59 PM »
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  • URS :
        _I_I_006e01b2354ccf96 [14:33] strategy: *0x65*TestWebService is attached to the call
    15:19:10.683 Int 20001 interaction 006e01b2354ccf96 is started
        _I_I_006e01b2354ccf96 [01:14] current call classification: media=voice(100), service=default(200), segment=default(300)
    15:19:10.683_I_I_006e01b2354ccf96 [09:06] >>>>>>>>>>>>start interpretator
        _I_I_006e01b2354ccf96 [09:04] ASSIGN: __Return(SCRIPT) <- STRING:
        _I_I_006e01b2354ccf96 [07:46] no error mode for this call
        _I_I_006e01b2354ccf96 [09:04] ASSIGN: __Return(SCRIPT) <- STRING:
        _I_I_006e01b2354ccf96 [09:04] ASSIGN: __DBReturn(SCRIPT) <- STRING:
        _I_I_006e01b2354ccf96 [09:04] ASSIGN: __DBStrReturn(SCRIPT) <- STRING:
        _I_I_006e01b2354ccf96 [09:04] ASSIGN: __TargetVar(SCRIPT) <- STRING:
        _I_I_006e01b2354ccf96 [09:04] ASSIGN: Login_Code(LOCAL) <- STRING: 43344
    request to 72387(--) message RequestUpdateUserData
       AttributeReferenceID   1166
       AttributeUserData   [17] 00 01 00 00..
          'TESTWS'   'sdsf'
       AttributeConnID   006e01b2354ccf96
       AttributeThisDN   '88526'
    ..sent to :32000(fd=12)
    15:19:10.683_I_I_006e01b2354ccf96 [07:39] HERE IS XDATA
    15:19:10.683_H_I_ [08:0c] SOAP request 131 sent to HTTP bridge:
       URL:        http://My URL here/axis2/services/GetEmployeeID?wsdl
       Method:     inputmethod
       NameSpace:  http://My URL here
       SOAPaction: urn:inputmethod
       Input:      Login_Code=43344
       Output:     inputmethodResponse.return
       HTTPAuthent:1 
       SOAPSecrty:
    15:19:10.683_I_I_006e01b2354ccf96 [09:04] <<<<<<<<<<<<suspend interpretator(WAIT_WEBSERVICE), timers:00010
    received from 72387(Tsvr_P):32000(fd=) message EventAttachedDataChanged(refid=1166)
    15:19:10.686_T_I_006e01b2354ccf96 [14:32] EventAttachedDataChanged is received for tserver Tsvr_P[Avaya8710] (this dn=88526)
    15:19:10.880_H_E_006e01b2354ccf96 [08:08] Error in message from HTTP bridge: 0013 Remote error
    15:19:10.880 Int 21001 interaction 006e01b2354ccf96 data lookup fails
    15:19:10.880_I_I_006e01b2354ccf96 [09:05] >>>>>>>>>>>>resume interpretator(0)
        _I_E_006e01b2354ccf96 [09:05] error in strategy: 0013 Remote error
        _I_I_006e01b2354ccf96 [09:04] ASSIGN: __WEBReturn(SCRIPT) <- LIST: list
        _I_I_006e01b2354ccf96 [09:04] ASSIGN: error(LOCAL) <- STRING: 0013 Remote Server Error

    Offline WS

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    Re: Web service error - 0013 remote server error
    « Reply #3 on: June 19, 2009, 12:51:51 PM »
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  • HTTPBRIDGE:

    06/04/09@07:56:02: HTTP bridge
    Version: 7.6.100.08
    Genesys Telecommunications Laboratories, Inc., Copyright 1991 - 2009

    Configuration:
      locale:                 en_US en_US en_US en_US en_US en_US
      port:                   9992
      max_loading:            64
      soap_conn_timeout:      5 sec
      soap_send_timeout:      1 sec
      soap_recv_timeout:      7 sec
      soap_retry_attempts:    1
      soap_retry_timeout:     0 sec
      soap_conn_idle_timeout: 15 sec
      verbose:                6
      log_buffering:          true
      log_remove_old_files:   false
      log_hide_private_data:  false
      http_log_file:          /ngs/app/gatt/logs/URS_P/URS_P_HTTP
      http_log_size:          5242880 bytes
      log_check_interval:     5 sec
      xml_log_file:           /ngs/app/gatt/logs/URS_P/URS_P_XML.log
      parser_log_file:        /ngs/app/gatt/logs/URS_P/URS_P_Parser.log
      wfm_polling_interval:   15 min

    (conn_adjust_rlimit) max=-1, current=32767, FD_SETSIZE=32767
    06/04/09@07:56:02: TRACE: Server opened. Server socket 5
    06/04/09@07:56:02: TRACE: WFM: Thread 515 activated


    Offline René

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    Re: Web service error - 0013 remote server error
    « Reply #4 on: June 19, 2009, 03:49:08 PM »
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  • Hi,

    HttpBridge log isn't very helpful as it is almost empty. Could you please post here HTTP and XML logs?

    R.

    Offline WS

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    Re: Web service error - 0013 remote server error
    « Reply #5 on: June 19, 2009, 05:13:17 PM »
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  • It worked working once i added ns0: to method parameter and ns0= to namespace parameter.This time i was returning a simple  string as the result of web service .....so output was simple inputmethodResponse.return . The string i then had to parse out for the 3 values . Now i want to return a java object as the result of webservice and it has 3 variable -Key1 ,key 2 ,key 3 .Now when i set o/p as inputmethodResponse.returrn.Key1/2/3 .......i am getting a blank. .am i giving the output parameter wrongly.

    Offline René

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    Re: Web service error - 0013 remote server error
    « Reply #6 on: June 19, 2009, 05:48:55 PM »
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  • Hi,

    URS is unable to handle Java object returned by your webservice as it doesn't support it. Please read chapter "Limitation of the Web Service Object" in "Universal Routing 7.5 Reference Manual" for more details.

    R.