adding campaigns is slowing down the dialer

[RC1]

I've been working with our dialer (upgraded to 7.6 two weeks ago) and have started to expand the number of campaigns and agent groups; seems my call pacing is really slowing down ( I use progressive mode and can typicall only have idle times <30 seconds, now climbing over 1 minute); any of you run into this before and can you point me in the direction of whether we have some settings off?  calling lists, tables, vags and agents are unique, though I am running some fairly intense sql in my dialing filters that recalculates what time of day it is and then only has records which were due to be called that hour; this is not the scheduled callback function with OCM, but rather a field from our customer information database appointment schedules which we have as a custom field in our dialer tables. Could it be that my sql is the cause of dialer slowness? I know the code works, been using it for weeks, but now I have about 8 more campaigns I've added to different customer groups/agents/vag and really seeing performance degredation.  thx

[SadZer]

Usually that is the problem with upgrading versions in all technology. We are so used to the old one we don't know too much how to work on the new one. Maybe the reason why it is slowing your dialer is because of compatibility. Better ask the system support, bugs like that are their forte. [URL=http://www.inin.com]Call Center Software[/URL]

[cavagnaro]

It will slow down depending on how many records and lists you have, maybe your SQL server is not power enough to support that load of data, check it and also read the OCS DB recommendations.

[Acecare]

I deeply agree with you cayagnaro. This is one of the factors that makes it slow down. We are in an old version and they definitely need to upgrade it.