" /> GCP7-DIV Certification - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: GCP7-DIV Certification  (Read 2891 times)

Offline smile

  • Sr. Member
  • ****
  • Posts: 286
  • Karma: 6
GCP7-DIV Certification
« on: February 04, 2010, 12:42:31 PM »
Advertisement
Hello All

Has anybody experience in DIV certification? I'm interesting in some examples, peculiarities, main differences from CIV,... Could you share your experience for this?
Logged

Offline borkokrz

  • Full Member
  • ***
  • Posts: 154
  • Karma: 6
Re: GCP7-DIV Certification
« Reply #1 on: February 09, 2010, 06:16:50 AM »
DIV is focused on BRD and ARD trainings. You must have deep knowledge on all functions used to build routing strategies. I mean things like SLA, SLR, BusinessRules and also specific options and functions available in IRD.
Logged

Offline smile

  • Sr. Member
  • ****
  • Posts: 286
  • Karma: 6
Re: GCP7-DIV Certification
« Reply #2 on: February 09, 2010, 12:59:58 PM »
Thank you, borkokrz!
Logged
Pages: [1]   Go Up
« previous next »