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Offline Tambo

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Calls answered within 1 minute
« on: March 06, 2010, 05:10:32 PM »
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Hi,

I'm trying to use the stat    "Total_Calls_Answered_In_Threshold" however when I bring this through on CCPulse it does not give me anywhere to put in my time range in the template wizard ?!?

anyone got any ideas what i'm doing wrong?

cheers
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Offline ecki

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Re: Calls answered within 1 minute
« Reply #1 on: March 06, 2010, 11:04:23 PM »
Hi,

Can you post the definition of your statistic in Stat server?

e.
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Offline Tambo

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Re: Calls answered within 1 minute
« Reply #2 on: March 09, 2010, 05:57:22 PM »
Hi,

I found it in DMA and its working now

Thanks
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