" /> threshold for number of agents in queue - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: threshold for number of agents in queue  (Read 1963 times)

Offline pmlanning

  • Newbie
  • *
  • Posts: 2
  • Karma: 0
threshold for number of agents in queue
« on: March 10, 2010, 10:18:29 PM »
Advertisement
I am new to the hold genesys stuff, so I am looking for a little direction.

I know how to do that actions, and thresholds for things like # of calls holding, or time etc. 

What they want to be alerted on if there are less than 10 reps in the queue.  I am unsure how to set a threshold against an actual queue.

Am I missing something so simple??

Any help would be great appreciated.
Logged
Pages: [1]   Go Up
« previous next »