Sample Reports - CC Analyzer

[G3n35Y5]

I recently started working on Hyperion for historical reporting. I want to practice some custom reports but I am unable to imagine the kind of reports customers ask for. Can I get a couple of sample reports (apart from the canned reports) OR requirements so that I can practice? I shall be really grateful for any help.

Thanks in advance

[cavagnaro]

Try adding filters to those stats

[Lorenzo]

According to the business of your customer, a specific segmentation will be needed.
In your routing strategy, you will therefore add some variable or attach data and you can then filter your statistics on these data to create specific reports for each segment.
You can also think about combinations of segments (cross-segmentation)

[tony]

In the main, you would be looking at segmentation (already covered), service types, customer types, reasons codes, statistics, screens, report types, exports and document scripts.  A lot of the statistical and object information should/could be made available by attaching data to the interaction, through your Routing Strategies.

As a cross-section, you could mix and match something like the following elements to show within example reports;

>>Type of Call: Inbound, Outbound, Internal, etc.
>>Type of Caller: Customer, Business Partner, etc.
>>Customer Value/Segment; High Value (HV), Medium Value (MV), etc.
>>Reason for Call; Technical, Financial, Business, etc.
>>Department; Customer Services, Retentions, Debt Recovery, etc.
>>Team: CS1, CS2, DR1, etc.
>>Aggregation: Hourly, Daily, Weekly, Monthly, Quarterly, Annually.
>>Statistic Types; Total Number, Total Time, Average Time, Maximum, Minimum, etc.
>>Report Displays; Tables, Pivot Tables, Charts, EIS, Reports
>>Report Table/Query Exports; .csv, .xls, .html, etc.
>>Report Types; Client/GUI, Web-Based, Broadcast or On-Demand
>>Report Scripts; pre-running scripts, scripts on start up, scripts associated with a button press, scripts on opening/closing EIS, etc.

- If you mix and match all of these, you'll probably have enough content to complete around about 4,000 report templates... lol

Hope this helps - and good luck!

Tony