Configuration import wizard <Error: Unable to start CS proxy>

[El Fuego]

Hi

I am in a genesys 7.6 environment in multisite.
I would like to make a backup of my config database by using the Configuration import wizard but when I start the export I have this error message : Unable to start CS proxy .

There is no CS proxy in my environment ...

Does anyone have an idea of why I get this message ?
Is there another way to backup the Config DB ?

Thnaks for your help.

[phil]

Another Way could be a DB Dump. Ask your DBA.

Can't say much about this issue. A log would be helpful.


Cheers

[borkokrz]

The third option could be Configuration Conversion Wizard which is different tool than CIW. The second one is used mostly to import large amount of data, not to "move" configuration. With CCW you will be able to export all configuration to flat file (sql format) and import it in another environment.

[rpenney]

Make sure there is a SOAP port setup in your configuration server. I think CIW uses SOAP to get the data.

The DB dump is a good option, just make sure either config server is shutdown or set it into read-only mode (via default user in CME) so there are no updates while you are backing up the DB.

[jumpup]

Hi all,

I've the same troubles as El Fuego, my soap port is configurate but still the same error "Unable to start CS proxy".

Someone has an idea to resolve this error?

My end customer wants to use only this tool so I need to repair it.

Best regards

[Fra]

After configuring the soap port, restart the configuration server.

Fra

[jumpup]

Hi Fra,

Thanks but restart is already done.

Any other idea?

JumpUp

[borkokrz]

Where did you set up soap port ? You have to setup this in confserv.conf/confserv.cfg file and restart Config Server.

[jumpup]

Hi all,

I've set up the soap port via CME, so it is in the confserv.cfg. I've restart Config Server after.
For information I can enter in via Telnet... But I can't use it to export via CIW!

Thanks for your tips and answers.

JumpUp

[borkokrz]

AFAIK changes made to confserv options in CME aren't distributed to confserv.cfg file. You have to edit this file manually to take effect. Check if after restart soap section still exists in confserv options.

Make sure that logs from confserv contains corresponding informations:

Port xxxx opened for listening
Extended info: Port [xxxx], protocol [CFGSOAP], mode [REGULAR] opened for listening.

where xxxx is port configured as SOAP.

P.S. Maybe you pick up port already used on this host by different application ? That's why you can telnet on this port ?

[jumpup]

Hi all,

I've check and the port is in CME and in confserv.cfg.

I've also check logs and I've find this:
"23:27:25.463 Std 04525 Port 2222 opened for listening
23:27:25.463 Std 22800 Extended info : Port [2222], protocol [CFGSOAP], mode [REGULAR] opened for listening"

So everything should be ok.

For the P.S., do you know a way to verify if this port is the soap port or another port opened by another application?

Many thanks for your help

JumpUp

[borkokrz]

It depends on operating system. In Windows you can use:
netstat -anb
or use a gui tool like tcpview from sysinternals

on linux/unix platform use:
nestat - nlp

2222 is the same port specified as regular port (used by CME to connect) ? If yes - try to use different.

[jumpup]

Thanks a lot for this command borkokrz,

But with "netstat -anb" I see the port 2222 (only use for soap, the regular port is 2020) only opened by confserv.exe.

Sorry, but have you another idea?

Thanks.

JumpUp

[borkokrz]

Firewall problems/configuration on workstation running CIW comes to my mind ... nothing else.

What happens in confserver logs when you are trying to export/import data ?

[rpenney]

After you installed CIW did you reboot your PC? I have seen CIW not work until a reboot.

I have also seen CIW not work on a customers PC but it worked fine on my laptop. We speculated that it was due to some part of their PC being locked down by their IT group. We only needed to export once and did it from my laptop so we didn't find out what the actual cause was.