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Offline Pranpong.S

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How can i know the number of agent login by interval time on historical report
« on: June 29, 2010, 09:09:53 AM »
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Hi All,
      I want to know the parameter that support number of agent by historical reporting, anyone hav any idea ?
Thank you in advance


Pranpong
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Offline Pranpong.S

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Re: How can i know the number of agent login by interval time on historical report
« Reply #1 on: June 29, 2010, 09:37:26 AM »
I'm looking for the out-off-box from genesys standard statistic. Now i can showing hourly interval of Agent Group Performance.

Pranpong
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Offline cavagnaro

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Re: How can i know the number of agent login by interval time on historical report
« Reply #2 on: June 30, 2010, 05:24:19 PM »
Can you please repost your question? Maybe you are asking for the name of the report?
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Offline Pranpong.S

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Re: How can i know the number of agent login by interval time on historical report
« Reply #3 on: June 30, 2010, 05:37:27 PM »
Hi cavagnaro ,
Long time no see. This report what i mean, "Numner of Agent in Agent Group Report by Hourly..... "

Boy
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tony

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Re: How can i know the number of agent login by interval time on historical report
« Reply #4 on: July 02, 2010, 08:01:56 AM »
Still not sure about the question...

The statistical definition that is used in the Report which shows the number of Agents in an Agent Group?

That would be the number of Agents LoggedIn....

??

TT
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Offline Pranpong.S

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Re: How can i know the number of agent login by interval time on historical report
« Reply #5 on: July 08, 2010, 06:03:17 PM »
TT
Yes Agent Login. But i want to show how many agent logined with in interval of hourly. This number can help to estimate agent login is enough or not , I'm going to compare agent skill on queue.

Pranpong
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tony

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Re: How can i know the number of agent login by interval time on historical report
« Reply #6 on: July 09, 2010, 01:03:56 PM »
Search the Forum for "LOGIN" to see details of how to use the LOGIN Table.... :)

TT
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