Calculate a statistic

[azerty123]

Hello all,

Someone can help me I try to calculate /  to have the Number of calls being answered with a waiting time less than 60 seconds.

I see that there is Total_Time_to_Answer that give me the total time but it is not for each call. Everytime I make a new call the time is adding ...



Thank you in advance

azerty

[ecki]

Hi,

You would have to use stats which has following definition in Stat Server

MainMask = CallAnswered
Category = TotalNumberInTimeRange
Subject = DNAction
Objects = Queue, GroupQueues, RoutePoint

and define Timerange
Your60secrange = 0-60

and use this in your ccpulse template.

E.

[azerty123]

THXS !