Again for licensing

[kip1]

Hi, is there somebody who have experience with licensing failure when simultaneous calls exceeds the number that is specified by the license file. For example: if 10 simultaneous calls are allowed, what happens with the 11th - will it be dropped or it will be routed default by the switch. 70g_licensing says "[b]However, the application may cease to process new interactions[/b]" - which is not clear to me.
Genesys 7.2
Avaya 8720 (CM 4.0.5)
10x in advance

[ecki]

Hi Kip,

Genesys is licensed per seat/DN not per call as far as I know.

E.

[kip1]

When you purchase any of the Genesys 7 solutions, Genesys considers what
licensed features that particular solution requires and issues technical licenses
you need for each.
My question is not related to sdn. And i dont think it is OK to post the current feature that i am talking about. I supose only someone that have similiar license.dat (or whatever name) can say.

[ecki]

That is true, however still when you will get those licenses, TServer does not care about number of calls in queue. I am not sure about AVAYA, but that is not licensed by Genesys anyway. And also I do not understand why would you be restricted to post name of the feature you are talking about. Just do not send the description with customer information.

[cavagnaro]

[quote author=kip1 link=topic=5812.msg25357#msg25357 date=1283157421]
I supose only someone that have similiar license.dat (or whatever name) can say.
[/quote]

How can we know if you don't tell which feature you are using?

The only way I think that your PBX (never Genesys) can restrict how many calls in simultaneous  you can handle is via SIP. In your PBX has only 10 incoming voice channels then 11th call will be dropped by your PBX. Remember the fact that genesys is a client of your PBX, it monitors and can order actions over a call that is already landed on your PBX, never before (unless you are talking about an IVR but different scenario there and can't know unless you give more details).