" /> Reporting CentreVu and Genesys - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: Reporting CentreVu and Genesys  (Read 3183 times)

Calum

  • Guest
Reporting CentreVu and Genesys
« on: January 01, 1970, 12:00:00 AM »
Advertisement
Can someone please explain to me why historical reporting of Inbound/Outbound Call volumes do not match between Genesys and CentreVu?
Logged

Ritchie

  • Guest
Reporting CentreVu and Genesys
« Reply #1 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • because they measure states differently ie Not Ready is similar but nearly always longer on Genesys.
    Logged

    Calum

    • Guest
    Reporting CentreVu and Genesys
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • Thanks, but could you be a little more specific? Why do they not measure equally, why is it impossible to match interactions etc.
    Logged
    Pages: [1]   Go Up
    « previous next »