Tserver Cisco JTAPI exception

[Fra]

Hi,

has anybody ever come across the JTAPI exception REDIRECT_CALL_UNRECOGNIZED_MANAGER when TServer instructs CTI manager to route the call from an external to a (internal) route point? We have a very incosistent behaviour on different subscribers, where the config is exactly the same, however, with a specific sub the routing fails:

[font=times new roman][size=8pt]
11:59:47.7100 [ISCC] Sent to tserver [from ISCC:00000001@]: message RequestRouteCall
AttributeThisDN '88800401'
AttributeOtherDN '88800620'
AttributeReferenceID 1073741926
AttributeConnID 010201d90dc6e002
@11:59:47.7100 [ISCC] Message [Request:00000082] is deleted
@11:59:47.7100 [gctmi] Distributing request RequestRouteCall
@11:59:47.7100 [tout] Party [010201d90dc6e002:88800401,s800,tRP,rDST,lINT] (reqRouteCall)
@11:59:47.7100 [tout] AttributeRouteType missing
@11:59:47.7100 [tout] Extensions 'record' value: is invalid. Must be 'destination'.
@11:59:47.7100 [tout] CcmRouteParty(88800401:010201d90dc6e002) try routing call to 88800620, _state:IDLE
@11:59:47.7100 [sm] CcmRouteParty::set_state: IDLE --> REDIRECTING
@11:59:47.7100 [tout] Routing call NOW to 88800620, _state:REDIRECTING
@11:59:47.7100 [))2] Redirect 50347824 '88800401' '88800620' 1 0 0 '' '' ''

@11:59:47.7100 [((2] 2 119 S 9 'JSend>> redirect for party 88800401:50347824. dest-opts:88800620 - mode:1 css:0 cao:0 origCalledParty: cmc: fac:'
@11:59:47.7100 [((2] 2 55 S 9 'getConnection for CallID:50347824 Party:88800401'
@11:59:47.7100 [((2] 2 27 S 9 'getCall[0]: 50347824'
@11:59:47.7100 [((2] 2 33 S 9 'ConnectionCallID: 50347824'
@11:59:47.7100 [((2] 2 210 ISIS 11 50347824 '88800401' 50 'CISCO JTAPI EXCEPTION(REDIRECT_CALL_UNRECOGNIZED_MANAGER) in §redirect§. Type=CiscoJtapiException. CCNException not handled: com.cisco.cti.client.CCNException: redirect failure'
@11:59:47.7100 [tout] JTAPI ERROR 32 in call 3003f30, dn 88800401:CISCO JTAPI EXCEPTION(REDIRECT_CALL_UNRECOGNIZED_MANAGER) in 'redirect'. Type=CiscoJtapiException. CCNException not handled: com.cisco.cti.client.CCNException: redirect failure
@11:59:47.7100 [sm] CcmRouteParty::set_state: REDIRECTING --> IDLE
@11:59:47.7100 [tout] CcmRouteParty::DistributeEventError code:32 message: CISCO JTAPI EXCEPTION(REDIRECT_CALL_UNRECOGNIZED_MANAGER) in 'redirect'. Type=CiscoJtapiException. CCNException not handled: com.cisco.cti.client.CCNException: redirect failure type: 0

[/size][/font]
T-Server for Cisco Unified Communications Manager, Version: 8.0.101.02

Cheers
Fra

p.s. the ' Extensions 'record' value: is invalid. Must be 'destination' doesn't seem to be the issue at all, as we get is also when the call is routed successfully.

[René]

Hi Fra,

Cisco JTAPI Developer's Guide saying it is kind of internal error. I would suggest you to discuss it with Cisco consultant/support as it will be very hard - almost impossible - to find out the reason using just T-Server logs.

R.

[Fra]

Yeah,

raised a couple of tickets - I can't get my head around, just wanted to verify whether anybody had ever seen it 

Cheers Rene

Fra

[blakemas]

Hi There,

Did you get an answer from tech support?  I am getting..

15:00:25.707 Int 04543 Interaction message "RequestRouteCall" received from 24 ("urs_P")
@15:00:25.7072 [gctmi] Distributing request RequestUpdateUserData
@15:00:25.7073 [tout] Call [025501e6dd187014/1b00521e,sOG,tOG,l1] (reqChangeUserData)
@15:00:25.7073 [gctmi] request RequestUpdateUserData removed from reqMgr
@15:00:25.7073 [gctm] Sending queued request RequestUpdateUserData
@15:00:25.7073 [gctmi] Distributing request RequestRouteCall
@15:00:25.7074 [tout] Party [025501e6dd187014:24441,s800,tRP,rDST,lINT] (reqRouteCall)
@15:00:25.7074 [tout] CcmRouteParty(24441:025501e6dd187014) try routing call to 50358, _state:IDLE
@15:00:25.7074 [sm] CcmRouteParty::set_state: IDLE --> REDIRECTING
@15:00:25.7075 [tout] Routing call NOW to 50358, _state:REDIRECTING
@15:00:25.7075 [))1] Redirect 453005854 '24441' '50358' 1 0 0 ''

@15:00:25.7075 [gctmi] Distributing request RequestUpdateUserData
@15:00:25.7075 [tout] Call [025501e6dd187014/1b00521e,sOG,tOG,l1] (reqChangeUserData)
@15:00:25.7075 [gctmi] request RequestUpdateUserData removed from reqMgr
@15:00:25.7084 [((1] 1 104 S 9 'JSend>> redirect for party 24441:453005854. dest-opts:50358 - mode:1 css:0 cao:0 origCalledParty:'
@15:00:25.7085 [((1] 1 53 S 9 'getConnection for CallID:453005854 Party:24441'
@15:00:25.7089 [((1] 1 34 S 9 'ConnectionCallID: 453005854'
@15:00:25.7121 [((1] 1 208 ISIS 11 453005854 '24441' 50 'CISCO JTAPI EXCEPTION(REDIRECT_CALL_UNRECOGNIZED_MANAGER) in ?redirect?. Type=CiscoJtapiException. CCNException not handled: com.cisco.cti.client.CCNException: redirect failure'
@15:00:25.7122 [tout] JTAPI ERROR 32 in call 1b00521e, dn 24441:CISCO JTAPI EXCEPTION(REDIRECT_CALL_UNRECOGNIZED_MANAGER) in ?redirect?. Type=CiscoJtapiException. CCNException not handled: com.cisco.cti.client.CCNException: redirect failure
@15:00:25.7122 [sm] CcmRouteParty::set_state: REDIRECTING --> IDLE
@15:00:25.7122 [tout] CcmRouteParty::DistributeEventError code:32 message: CISCO JTAPI EXCEPTION(REDIRECT_CALL_UNRECOGNIZED_MANAGER) in ?redirect?. Type=CiscoJtapiException. CCNException not handled: com.cisco.cti.client.CCNException: redirect failure type: 0
@15:00:25.7122 [gctmi] TMsg [EventError(24441)] distributing to model
@15:00:25.7123 [gctmi] Party [025501e6dd187014:24441,s800,tRP,rDST,lINT] processError
@15:00:25.7124 [gctmi] request RequestRouteCall removed from reqMgr

After a call manager restart...








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