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Offline golemic

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CCPulse Statistics
« on: October 03, 2010, 12:13:38 AM »
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Hello,

I want to make a statistic for answered call in 60 sec threshold time.
For <=60 count+
For >60 do not count.

Can anyone help me how to do that?
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Offline Tambo

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Re: CCPulse Statistics
« Reply #1 on: October 03, 2010, 08:17:07 AM »
Hi,

you need to use the Service Factor stat and configure this in DMA to the time that you want i.e 0 - 60 then pull this through in ccpulse.

Tambo
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Offline cavagnaro

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Re: CCPulse Statistics
« Reply #2 on: October 03, 2010, 08:52:59 PM »
Service Factor is another stat, what you may be needing is Answer_in_Threshold stat and create the corresponding TimeRange and associate them and create the metric you are asking for.
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