Unknown Status in SCI

[sunbabu15]

Hi All,

I have installed the application License manager and the LCA with some other and made the proper configuration in CME wrt to SCS and started both the application but LCA is not monitoring the application inspite of its up and running and as a result in SCI we are getting the status of the app as Unknown.

Action Taken: I have verfied all the connection. I am able to see all other app getting monitored on the same Host except the license manager by LCA . I have restarted the application License manager but that alos didn't solve the issue.

We are using Genesys 7.6 Framework on Windows Platform.

Can anyone please guide me further how to proceed in this.

[borkokrz]

Try this:

Application Type : Third Party Server

Work dir: c:\Flexlm
Command line: lmgrd.exe

in the annex tab of License Manager app add following section:

[start_stop]
start_command=net start "FLEXlm Service"
stop_command=net stop "FLEXlm Service"

[sunbabu15]

I have verfied the same. The details are as its mentioned.
Any other suggestion please.

[borkokrz]

Can you post FlexLM Service properties window from services manager ?

[Steve]

Surely the command line in the CME start info tab has to match the name of the service.

I say surely, because I am more used to seeing this on UNIX, where LCA compares the command line to the output of ps -ef to determine if an application is up or not. I assume that Window must work in a similar fashion.

Steve

[sunbabu15]

Hi Boroko,

I have observed another thing tht in primary Flexlm , we have the Start up script as net start "FLEXlm Service" but in the backup we have the startup script as lmgrd -app -c "Complete Path of the Installable"

I am even bit strange with the definition in primary n backup. As i was not sure much on this definition , i have not changed in backup start up script to verify.

So will that make this discrepancy ? Please suggest.

[borkokrz]

Do you have FlexLM service in windows services (services.msc) ? AFAIR the service is not installed by default - you have to create it in lmtools utility. Another thing is name of the service - by default lmtools create service of the name "FlexLM Service 1". Thats why I asked you to post service properties window.

[catanirex]

I had a similar problem with LCA 7.6

After an upgrade to latest LCA 7.6 it worked monitoring thirdpartyapps

[borkokrz]

I've also had a problem, when ThirdPartyServer application was created by "make new" at another existing ThirdPartyServer application. After that LCA still saw old annex tab settings (with start_stop section). When application was created from template - it was all ok.

P.S. Are you sure that you've added start-stop section in the Annex tab not the Options tab ?? In options tab it will not work.

[sunbabu15]

Hi catanirex ,
Can you please let me know the exact version of LCA which resolved the issue in ur case.

Hi borkokrz,

I have verfied all the settings related to the service (including the name in the Service properties tab on the Host and in the CME->annex tab option. Both have the same value.I couldn't able to upload the screenshot .

Guys, Please let me any further suggestions on this.

Regards,

[borkokrz]

Maybe you can post a log from lca ? Then we can do some more investigation.

[catanirex]

Hi,

We used LCA 7.6.001.04, just note that this version of LCA reguires that Windows Management Instrumentation (WMI) Service is running

[sunbabu15]

Thanks catanirex for u r suggestion.

We are in process of installing this version after observng the latest Release notes.