CCPulse different statistic's numbers

[Mick]

We have CCPulse installed on 3 computers. We can see that statistics are not always the same on each of them. What should be done to ensure that? (e.g. having CCPulse on each computer working all the time with needed Workspaces open)

[Vivek]

Are you using same template for all 3? There is a icon something like PI on the CCPulse. Click on that icon for all 3 PC and see you are getting same stats.

[Grzegorz Ostrowski]

I have copied templates from the same source so they have to be the same. When statistics are started to be gathered? When (at least on on machine) workspace with given statistics is open?

[Mick]

I did the same to ensure that also. But numbers are still different sometimes.

[Calum]

I've noticed the same thing...is it possible that it's the network connection?

[Ritchie]

Try using the same template for all three, ie put it on a server and change the paths in CME to point to the server. That would rule out a template problem.

[Vivek]

ping t <statsever box IP> and see the result. Will tell you the answer for your question.

[jon]

If you aren't keeping persistant statistics, the stat server will keep a separate set of statistics for each client. The current state of agents should still be in synch, but the statistics for each client would be different, this sounds like the problem you are having.

"OldStatsRemoveInterval" is an option in the "statserver" section, do a search in the statserver user's guide for a reference. Some stat server templates, or cfg files that you import when you configure the stat server application object for reporting have the value for this option set at "0", which makes stat server stop calculating statistics after a client disconnects.

If you want stat server to continue to continue to calculate statistics, or keep persistant statistics then you want to make sure that OldStatsRemoveInterval is set to 1440 for 24 hours or 4320 for 3 days. If you don't have this option in the statserver section, you can add it and set the value. You have to restart statserver when you change this option.