Tserver/Alcatel 4400/URS : ErrorCode 56

[tnicolas]

Hello Everybody,

I am coming to this forum beacuse I am facing a Genesys problem.
I was able to find many solution on this forum for other difficulties but i can't find one for this case.

My environment is a lab environment :
        - PBX Alcatel A4400/OXE (on which I can't make any modifications esaily)
        - T-Server 7.6
        - URS 7.6

I am trying to execute strategy loaded on a RSI pilot.
I can see that strategy (called TEST) is well executed.

My problem is that TServer got an error code 56 (invalid connection id).
As I understand correctly, problem is that call seems to disappear from PBX before the end of strategy execution. Am I right ?

If yes, do you know any way to get a workaround of this behavior ?

Here are logs for a call.
@17:09:29.9840 [0] 7.6.003.08 distribute_event: message EventQueued
AttributeEventSequenceNumber 0000000000000138
AttributeTimeinuSecs 984000
AttributeTimeinSecs 1301497769 (17:09:29)
AttributeExtensions [99] 00 03 02 00..
'GCTI_GLOB_CID' bin: EF 49 93 4D.. (len=8)
'GCTI_NAT_INDICATIONTYPE' 'Public:National'
'GCTI_NAT_INDICATION' '2016'
AttributeNetworkCallID ef49934df5011700
AttributeCallID 501
AttributeANI '2016'
AttributeDNIS '361836'
AttributeCallUUID 'NJCMPI19B57Q3E93IBAM07NR04000033'
AttributeConnID 008101e8cc81101a
AttributeCallType 2
AttributeCallState 0
AttributeThisQueue '361836'
AttributeThisTrunk 228611
AttributeThisDNRole 2
AttributeThisDN '361836'
AttributeOtherTrunk 262648
AttributeOtherDNRole 1
AttributeOtherDN '2016'
@17:09:29.9840 [ISCC] Translate: '2016' -> ''; result 1 ()
@17:09:29.9840 [ISCC] Translate: '2016' -> ''; result 1 ()
17:09:29.984 Int 04544 Interaction message "EventQueued" generated
17:09:29.984 Trc 04542 EventQueued sent to [428] (00000006 Universal_Routing_Server 10.3.66.131:1578)
17:09:29.984 Trc 04542 EventQueued sent to [368] (00000002 Stat_Server_720 10.3.66.131:1155)
  PartyCDN::commit::changed[2]: for <1f5:1f5:361836@012B1678/queued> with cause/rel (0:0)
@17:09:29.9840 [0] 7.6.003.08 distribute_event: message EventRouteRequest
AttributeEventSequenceNumber 0000000000000139
AttributeTimeinuSecs 984000
AttributeTimeinSecs 1301497769 (17:09:29)
AttributeExtensions [99] 00 03 02 00..
'GCTI_GLOB_CID' bin: EF 49 93 4D.. (len=8)
'GCTI_NAT_INDICATIONTYPE' 'Public:National'
'GCTI_NAT_INDICATION' '2016'
AttributeNetworkCallID ef49934df5011700
AttributeCallID 501
AttributeANI '2016'
AttributeDNIS '361836'
AttributeCallUUID 'NJCMPI19B57Q3E93IBAM07NR04000033'
AttributeConnID 008101e8cc81101a
AttributeCallType 2
AttributeCallState 0
AttributeThisQueue '361836'
AttributeThisTrunk 228611
AttributeThisDNRole 2
AttributeThisDN '361836'
AttributeOtherTrunk 262648
AttributeOtherDNRole 1
AttributeOtherDN '2016'
@17:09:29.9840 [ISCC] Translate: '2016' -> ''; result 1 ()
17:09:29.984 Int 04544 Interaction message "EventRouteRequest" generated
17:09:29.984 Trc 04542 EventRouteRequest sent to [428] (00000006 Universal_Routing_Server 10.3.66.131:1578)
17:09:29.984 Trc 04542 EventRouteRequest sent to [368] (00000002 Stat_Server_720 10.3.66.131:1155)
  dest pi is passed -> call (2:1f5:2@012B12C8), thisDev <361836>, dest = <361836>
--- Evt::Delivered ---
link (link-tcp) S->H: (0[1 / 0] requests pending)
17:09:29.984 Trc 04541 RequestUpdateUserData received from [428] (00000006 Universal_Routing_Server 10.3.66.131:1578)
message RequestUpdateUserData
AttributeThisDN '361836'
AttributeConnID 008101e8cc81101a
AttributeUserData [474] 00 13 00 00..
'RVQID' ''
'RTargetTypeSelected' '0'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '362015'
'RTargetObjSelDBID' '101'
'RTargetAgentSelected' '362015'
'RTargetPlaceSelected' '390202'
'RTenant' 'Resources'
'RStrategyName' 'TEST'
'RStrategyDBID' '109'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeReferenceID 25
17:09:29.984 Int 04543 Interaction message "RequestUpdateUserData" received from 428 ("Universal_Routing_Server")
@17:09:29.9840 Call [008101e8cc81101a]: urid 00020081
@17:09:29.9840 [0] 7.6.003.08 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 000000000000013a
AttributeTimeinuSecs 984000
AttributeTimeinSecs 1301497769 (17:09:29)
AttributeReferenceID 25
AttributeThirdPartyDN '361836'
AttributeThisQueue '361836'
AttributeThisDNRole 2
AttributeThisDN '361836'
AttributeANI '2016'
AttributeDNIS '361836'
AttributeUserData [474] 00 13 00 00..
'RVQID' ''
'RTargetTypeSelected' '0'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '362015'
'RTargetObjSelDBID' '101'
'RTargetAgentSelected' '362015'
'RTargetPlaceSelected' '390202'
'RTenant' 'Resources'
'RStrategyName' 'TEST'
'RStrategyDBID' '109'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeCallUUID 'NJCMPI19B57Q3E93IBAM07NR04000033'
AttributeConnID 008101e8cc81101a
AttributeCallID 501
AttributeCallType 2
@17:09:29.9840 [ISCC] Translate: '2016' -> ''; result 1 ()
17:09:29.984 Int 04544 Interaction message "EventAttachedDataChanged" generated
17:09:29.984 Trc 04542 EventAttachedDataChanged sent to [428] (00000006 Universal_Routing_Server 10.3.66.131:1578)
17:09:29.984 Trc 04542 EventAttachedDataChanged sent to [368] (00000002 Stat_Server_720 10.3.66.131:1155)
@17:09:29.9840 [ISCC] Updated call:
i c:008101e8cc81101a,012b12c8 @ m:0000000000000000,00000000 p:2 i:000001f5 nw:ef49934df5011700 t:2
  p:0000000000000000,012b1530 @ c:008101e8cc81101a,012b12c8 r:1 ------ n:2016:
  p:0000000000000000,012b1678 @ c:008101e8cc81101a,012b12c8 r:2 ------ n:361836:
@17:09:29.9840 [ISCC] UserData propagation has been started
@17:09:29.9840 [ISCC] UserData propagation has been finished
TmCall::changed(2:0): for <2:1f5:2@012B12C8> with rel (0)
17:09:29.984 Trc 04541 RequestRouteCall received from [428] (00000006 Universal_Routing_Server 10.3.66.131:1578)
message RequestRouteCall
AttributeThisDN '361836'
AttributeConnID 008101e8cc81101a
AttributeOtherDN '362015'
AttributeExtensions [160] 00 08 00 00..
'CUSTOMER_ID' 'Resources'
'AGENT' '362015'
'PLACE' '390202'
'DN' '390202'
'ACCESS' '362015'
'SWITCH' 'Alcatel_A4400'
'NVQ' 1
'TARGET' '362015@Stat_Server_720.A'
AttributeRouteType 0 (RouteTypeUnknown)
AttributeReason [14] 00 01 01 00..
'RTR' 110
AttributeReferenceID 26
17:09:29.984 Int 04543 Interaction message "RequestRouteCall" received from 428 ("Universal_Routing_Server")
-: did look for external transfer (ef49934df5011700), did not find any
+++ RqHandler::RequestRouteCall +++
  got message from client <6>
  [361836/361836]: check device for 'RequestRouteCall'
  no routing party found
  CDN <361836> is not found or invalid
@17:09:29.9840 [0] 7.6.003.08 send_to_client: message EventError
(Invalid connection id)
AttributeEventSequenceNumber 000000000000013b
AttributeTimeinuSecs 984000
AttributeTimeinSecs 1301497769 (17:09:29)
AttributeErrorMessage 'Invalid connection id'
AttributeErrorCode 56
AttributeUserEvent RequestRouteCall
AttributeClientID 6
AttributeThisDN '361836'
AttributeConnID 008101e8cc81101a
AttributeOtherDN '362015'
AttributeExtensions [160] 00 08 00 00..
'CUSTOMER_ID' 'Resources'
'AGENT' '362015'
'PLACE' '390202'
'DN' '390202'
'ACCESS' '362015'
'SWITCH' 'Alcatel_A4400'
'NVQ' 1
'TARGET' '362015@Stat_Server_720.A'
AttributeRouteType 0 (RouteTypeUnknown)
AttributeReason [14] 00 01 01 00..
'RTR' 110
AttributeReferenceID 26
17:09:29.984 Int 04545 Interaction message "EventError" sent to 428 ("Universal_Routing_Server")
17:09:29.984 Trc 04542 EventError sent to [428] (00000006 Universal_Routing_Server 10.3.66.131:1578)
--- RqHandler::RequestRouteCall ---

Thanks,
Regards,
Thomas

[fnunezsa]

Are 361836 and the extension associated with place 390202 in the same switch? I see some ISCC messages in your log which refers to inter-switch communication.

[tnicolas]

Yes They are all defined in the same switch.

361836 is a routing point object.
390202 is a place object linked with a 390202 extension object.

Did i miss something on these points ?

[cavagnaro]

Which version of OXE you are running? If R9.0 or lower there was a restriction about the length of the ConnID and as TServer 7.6 had a change on this length older OXE had some issues sometimes, then an upgrade was mandatory...

[tnicolas]

I can access directly to OXE. I just have an access from CCSupervision. Seems that OXE is in version 06.01.90.

I install TServer version 7.2 and try to make same call.
Same error does still appear.

[cavagnaro]

Is the RSI declared as switch specific type 2 on the DN?
Is your PBX on same LAN as TServer?

[tnicolas]

Yes. PBX on the same LAN than All Genesys environment (as TServer).

On the other point, RSI is configured as a routing point with switch specific type 1.
When I set this option to 2, strategy is not executed.

I read on Genesys documentation that I need to set 2 but seems not working well so I set 1.
Did you think it could be the issue to set on 1 ?

Thanks for taking time to help me resolving my problem.

[cavagnaro]

Well definitively...it MUST be 2.
Now what do you mean that the strategy is not executed? I'll focus my attention on that mainly, it should! post logs TServer and URS logs indicating the DN registration as type 2 and a test call. Use a basic strategy first, just a simple routing

[tnicolas]

Hello,

Here are URS logs :
request to 65200(TServer) message RequestRegisterAddress
AttributeReferenceID 4
AttributeExtensions [51] 00 02 00 00..
'SWITCH' 'Alcatel_A4400'
'CUSTOMER_ID' 'Resources'
AttributeAddressType 4 (RouteDN)
AttributeControlMode 0
AttributeRegisterMode 0
AttributeThisDN '361836'
..sent to nestor:7001(fd=572)

received from 65200(TServer)nestor:7001(fd=572) message EventRegistered
AttributeThisDN '361836'
AttributeAddressInfoType 8 (AddressInfoAddressType)
AttributeAddressType 3 (Queue)
AttributeAddressInfoStatus 3
AttributeExtensions [17] 00 01 01 00..
'status' 0
AttributeReferenceID 4
AttributeTimeinSecs 1301901782 (09:23:02)
AttributeTimeinuSecs 140000
AttributeEventSequenceNumber 000000000000002f
09:23:02.140_T_I_ [14:32] EventRegistered is received for tserver TServer[Alcatel_A4400]  (this dn=361836)


received from 65200(TServer)nestor:7001(fd=572) message EventQueued
AttributeOtherDN '2016'
AttributeOtherDNRole 1
AttributeOtherTrunk 262648
AttributeThisDN '361836'
AttributeThisDNRole 2
AttributeThisTrunk 228611
AttributeThisQueue '361836'
AttributeCallState 0
AttributeCallType 2
AttributeConnID 008101e931182002
AttributeCallUUID '4UDN9RPJE955T4ECT2DR26LIEC000008'
AttributeDNIS '361836'
AttributeANI '2016'
AttributeCallID 525
AttributeNetworkCallID c974994d0d021700
AttributeExtensions [126] 00 04 02 00..
'GCTI_GLOB_CID' bin: C9 74 99 4D.. (len=8)
'GCTI_NAT_INDICATIONTYPE' 'Public:National'
'GCTI_NAT_INDICATION' '2016'
'GCTI_BUSINESS_CALL' 1
AttributeTimeinSecs 1301901955 (09:25:55)
AttributeTimeinuSecs 203000
AttributeEventSequenceNumber 000000000000005f
09:25:55.203_T_I_0000000000000000 [14:0c] EventQueued is received for tserver TServer[Alcatel_A4400] (this dn=361836)
    _T_I_008101e931182002 [01:11] connid 008101e931182002 is bound to the call 1-01b38370
09:25:55.203_I_I_008101e931182002 [01:01] call (1-01b38370) for Resources created
    _T_I_008101e931182002 [14:09] add DN TServer 361836 <361836@Alcatel_A4400> (CDN 57 008101e931182002) to the call 1-01b38370 truly:22
09:25:56.015_M_I_ [10:1d] PULSE (calls: 0(1)=0+0-0, targets=0, time=1301901956, mem=0,1399,48,10,107,1)
09:25:58.015_M_I_ [10:1d] PULSE (calls: 0(1)=0+0-0, targets=0, time=1301901958, mem=0,1399,48,10,107,1)
09:26:00.015_M_I_ [10:1d] PULSE (calls: 0(1)=0+0-0, targets=0, time=1301901960, mem=0,1399,48,10,107,1)
09:26:02.015_M_I_ [10:1d] PULSE (calls: 0(1)=0+0-0, targets=0, time=1301901962, mem=0,1399,48,10,107,1)
09:26:02.140_G_I_ [01:0b] look for hanged interactions: 1 at all now
09:26:02.140_G_I_ [01:0b] there are 1 calls in progress now
_G_I_ Version: 7.6.001.06
root 00a73ca0
09:26:04.015_M_I_ [10:1d] PULSE (calls: 0(1)=0+0-0, targets=0, time=1301901964, mem=0,1399,48,10,107,1)
received from 65200(TServer)nestor:7001(fd=572) message EventDiverted
AttributeOtherDN '2016'
AttributeOtherDNRole 1
AttributeOtherTrunk 262648
AttributeThisDN '361836'
AttributeThisDNRole 2
AttributeThisTrunk 228611
AttributeThisQueue '361836'
AttributeCallState 23
AttributeCallType 2
AttributeConnID 008101e931182002
AttributeCallUUID '4UDN9RPJE955T4ECT2DR26LIEC000008'
AttributeDNIS '361836'
AttributeANI '2016'
AttributeCallID 525
AttributeNetworkCallID c974994d0d021700
AttributeExtensions [126] 00 04 01 00..
'GCTI_BUSINESS_CALL' 1
'GCTI_GLOB_CID' bin: C9 74 99 4D.. (len=8)
'GCTI_NAT_INDICATIONTYPE' 'Public:National'
'GCTI_NAT_INDICATION' '2016'
AttributeTimeinSecs 1301901965 (09:26:05)
AttributeTimeinuSecs 156000
AttributeEventSequenceNumber 0000000000000063
09:26:05.171_T_I_008101e931182002 [14:0c] EventDiverted is received for tserver TServer[Alcatel_A4400] (this dn=361836)
    _T_I_008101e931182002 [14:0a] del DN (TServer[Alcatel_A4400] 361836) (ref.id=0)
    _T_W_008101e931182002 [14:0a] there is no DNs for call, activate delayed selfdestruction
09:26:05.171 Int 20004 interaction 008101e931182002 is taken over by switch
09:26:05.171_I_I_008101e931182002 [01:08] call deleting truly


and TServer logs :
+++ Evt::Delivered +++
  *** Transaction Info:
    Type/Oper. : 1 - 4 <Event : Delivered>
    crossRef  : 17378200
    ConnId[0]  : (20d-7d03)-<(Queue)>
    ConnId[1]  : (20d-1f8)-<(Trunk)>
    SubjDev[1] : 361836 (Private)
    LocalDev[0]: 2016 (Public)
    LocalDev[1]: 361836 (Private)
    Cause      : 42 <EnteringDistribution>
    LocalInfo  : 2 <Alerting>
    TimeStamp  : <110404093537Z>
    *** PrivateList has 2 elements:
      PData : Global CallID : c974994d0d021700
      PData : National Indication: [12:2016]
  refDev <361836> (cref = '17378200')
  have calls (-) & (-) by GCid (ref = 0)
  no call (20d) found -> create new
@09:25:55.2030 {tscp.call {constructed} {uuid 4UDN9RPJE955T4ECT2DR26LIEC000008} {connection-id 008101e931182002} {call-id 525}}
  Call::Call: call (20d:0)@0129B448 created
@09:25:55.2030 Call [008101e931182002]: urid 00010081
  an external party <2016> with role '1' is added to the call (2:20d:0@0129B448)
  Party: <20d:2016@0129B6B0> created
  Party::Activate: for <20d:20d:2016@0129B6B0/created/Ok> with cause (Null[0])
  Party::Originate: for <20d:20d:2016@0129B6B0/created/Ok> with cause (NewCall[22])
  TmCall::created(0:0): for <2:20d:1@0129B448> with rel (0)
@09:25:55.2030 [ISCC] Call created:
+ c:008101e931182002,0129b448 @ m:0000000000000000,00000000 p:0 i:0000020d nw:c974994d0d021700 t:2
  Party::commit::created[0]: for <20d:20d:2016@0129B6B0/originating> with cause/rel (0:0)
@09:25:55.2030 [ISCC] Party added [ssp view]:
@ c:008101e931182002,0129b448 @ m:0000000000000000,00000000,0000000000000000 p:1 i:0000020d nw:00000000:c974994d0d021700 t:2
+ p:0129b6b0 @ c:008101e931182002,0129b448 r:1 t:1 s:1 n:2016
@09:25:55.2030 [ISCC] Party added:
@ c:008101e931182002,0129b448 @ m:0000000000000000,00000000 p:1 i:0000020d nw:c974994d0d021700 t:2
+ p:0000000000000000,0129b6b0 @ c:008101e931182002,0129b448 r:1 ------ n:2016:
  an internal party <361836> with role '2' is added to the call (2:20d:1@0129B448)
  PartyGroup: <20d:361836@0129B7F8> created
  PartyGroup::Queue: for <20d:20d:361836@0129B7F8/created/Ok> with cause (EnteringDistribution[42])
  PartyGroup::PushQueue: queue <361836> is pushed for <20d:20d:361836@0129B7F8>
  PartyGroup::commit::created[0]: for <20d:20d:361836@0129B7F8/queued> with cause/rel (0:0)
@09:25:55.2030 [ISCC] Party added [ssp view]:
@ c:008101e931182002,0129b448 @ m:0000000000000000,00000000,0000000000000000 p:2 i:0000020d nw:00000000:c974994d0d021700 t:2
  p:0129b6b0 @ c:008101e931182002,0129b448 r:1 t:1 s:1 n:2016
+ p:0129b7f8 @ c:008101e931182002,0129b448 r:2 t:0 s:9 n:361836
@09:25:55.2030 [ISCC] Party added:
@ c:008101e931182002,0129b448 @ m:0000000000000000,00000000 p:2 i:0000020d nw:c974994d0d021700 t:2
  p:0000000000000000,0129b6b0 @ c:008101e931182002,0129b448 r:1 ------ n:2016:
+ p:0000000000000000,0129b7f8 @ c:008101e931182002,0129b448 r:2 ------ n:361836:
@09:25:55.2030 [0] 7.6.003.08 distribute_event: message EventQueued
AttributeEventSequenceNumber 000000000000005f
AttributeTimeinuSecs 203000
AttributeTimeinSecs 1301901955 (09:25:55)
AttributeExtensions [126] 00 04 02 00..
'GCTI_GLOB_CID' bin: C9 74 99 4D.. (len=8)
'GCTI_NAT_INDICATIONTYPE' 'Public:National'
'GCTI_NAT_INDICATION' '2016'
'GCTI_BUSINESS_CALL' 1
AttributeNetworkCallID c974994d0d021700
AttributeCallID 525
AttributeANI '2016'
AttributeDNIS '361836'
AttributeCallUUID '4UDN9RPJE955T4ECT2DR26LIEC000008'
AttributeConnID 008101e931182002
AttributeCallType 2
AttributeCallState 0
AttributeThisQueue '361836'
AttributeThisTrunk 228611
AttributeThisDNRole 2
AttributeThisDN '361836'
AttributeOtherTrunk 262648
AttributeOtherDNRole 1
AttributeOtherDN '2016'
@09:25:55.2030 [ISCC] Translate: '2016' -> ''; result 1 ()
@09:25:55.2030 [ISCC] Translate: '2016' -> ''; result 1 ()
09:25:55.203 Int 04544 Interaction message "EventQueued" generated
09:25:55.203 Trc 04542 EventQueued sent to [404] (00000004 Universal_Routing_Server 10.3.66.131:3876)
09:25:55.203 Trc 04542 EventQueued sent to [392] (00000003 Stat_Server_720 10.3.66.131:3868)
  dest pi is passed -> call (2:20d:2@0129B448), thisDev <361836>, dest = <361836>
--- Evt::Delivered ---

+++ Evt::Delivered +++
  *** Transaction Info:
    Type/Oper. : 1 - 4 <Event : Delivered>
    crossRef  : 17378200
    ConnId[0]  : (20d-7d03)-<(Queue)>
    ConnId[1]  : (20d-1f8)-<(Trunk)>
    SubjDev[1] : 361836 (Private)
    LocalDev[0]: 2016 (Public)
    LocalDev[1]: 361836 (Private)
    Cause      : 42 <EnteringDistribution>
    LocalInfo  : 2 <Alerting>
    TimeStamp  : <110404093537Z>
    *** PrivateList has 2 elements:
      PData : Global CallID : c974994d0d021700
      PData : National Indication: [12:2016]
  refDev <361836> (cref = '17378200')
  have calls (-) & (-) by GCid (ref = 0)
  no call (20d) found -> create new
@09:25:55.2030 {tscp.call {constructed} {uuid 4UDN9RPJE955T4ECT2DR26LIEC000008} {connection-id 008101e931182002} {call-id 525}}
  Call::Call: call (20d:0)@0129B448 created
@09:25:55.2030 Call [008101e931182002]: urid 00010081
  an external party <2016> with role '1' is added to the call (2:20d:0@0129B448)
  Party: <20d:2016@0129B6B0> created
  Party::Activate: for <20d:20d:2016@0129B6B0/created/Ok> with cause (Null[0])
  Party::Originate: for <20d:20d:2016@0129B6B0/created/Ok> with cause (NewCall[22])
  TmCall::created(0:0): for <2:20d:1@0129B448> with rel (0)
@09:25:55.2030 [ISCC] Call created:
+ c:008101e931182002,0129b448 @ m:0000000000000000,00000000 p:0 i:0000020d nw:c974994d0d021700 t:2
  Party::commit::created[0]: for <20d:20d:2016@0129B6B0/originating> with cause/rel (0:0)
@09:25:55.2030 [ISCC] Party added [ssp view]:
@ c:008101e931182002,0129b448 @ m:0000000000000000,00000000,0000000000000000 p:1 i:0000020d nw:00000000:c974994d0d021700 t:2
+ p:0129b6b0 @ c:008101e931182002,0129b448 r:1 t:1 s:1 n:2016
@09:25:55.2030 [ISCC] Party added:
@ c:008101e931182002,0129b448 @ m:0000000000000000,00000000 p:1 i:0000020d nw:c974994d0d021700 t:2
+ p:0000000000000000,0129b6b0 @ c:008101e931182002,0129b448 r:1 ------ n:2016:
  an internal party <361836> with role '2' is added to the call (2:20d:1@0129B448)
  PartyGroup: <20d:361836@0129B7F8> created
  PartyGroup::Queue: for <20d:20d:361836@0129B7F8/created/Ok> with cause (EnteringDistribution[42])
  PartyGroup::PushQueue: queue <361836> is pushed for <20d:20d:361836@0129B7F8>
  PartyGroup::commit::created[0]: for <20d:20d:361836@0129B7F8/queued> with cause/rel (0:0)
@09:25:55.2030 [ISCC] Party added [ssp view]:
@ c:008101e931182002,0129b448 @ m:0000000000000000,00000000,0000000000000000 p:2 i:0000020d nw:00000000:c974994d0d021700 t:2
  p:0129b6b0 @ c:008101e931182002,0129b448 r:1 t:1 s:1 n:2016
+ p:0129b7f8 @ c:008101e931182002,0129b448 r:2 t:0 s:9 n:361836
@09:25:55.2030 [ISCC] Party added:
@ c:008101e931182002,0129b448 @ m:0000000000000000,00000000 p:2 i:0000020d nw:c974994d0d021700 t:2
  p:0000000000000000,0129b6b0 @ c:008101e931182002,0129b448 r:1 ------ n:2016:
+ p:0000000000000000,0129b7f8 @ c:008101e931182002,0129b448 r:2 ------ n:361836:
@09:25:55.2030 [0] 7.6.003.08 distribute_event: message EventQueued
AttributeEventSequenceNumber 000000000000005f
AttributeTimeinuSecs 203000
AttributeTimeinSecs 1301901955 (09:25:55)
AttributeExtensions [126] 00 04 02 00..
'GCTI_GLOB_CID' bin: C9 74 99 4D.. (len=8)
'GCTI_NAT_INDICATIONTYPE' 'Public:National'
'GCTI_NAT_INDICATION' '2016'
'GCTI_BUSINESS_CALL' 1
AttributeNetworkCallID c974994d0d021700
AttributeCallID 525
AttributeANI '2016'
AttributeDNIS '361836'
AttributeCallUUID '4UDN9RPJE955T4ECT2DR26LIEC000008'
AttributeConnID 008101e931182002
AttributeCallType 2
AttributeCallState 0
AttributeThisQueue '361836'
AttributeThisTrunk 228611
AttributeThisDNRole 2
AttributeThisDN '361836'
AttributeOtherTrunk 262648
AttributeOtherDNRole 1
AttributeOtherDN '2016'
@09:25:55.2030 [ISCC] Translate: '2016' -> ''; result 1 ()
@09:25:55.2030 [ISCC] Translate: '2016' -> ''; result 1 ()
09:25:55.203 Int 04544 Interaction message "EventQueued" generated
09:25:55.203 Trc 04542 EventQueued sent to [404] (00000004 Universal_Routing_Server 10.3.66.131:3876)
09:25:55.203 Trc 04542 EventQueued sent to [392] (00000003 Stat_Server_720 10.3.66.131:3868)
  dest pi is passed -> call (2:20d:2@0129B448), thisDev <361836>, dest = <361836>
--- Evt::Delivered ---

--- Evt::ConnectionCleared ---
link (link-tcp) S->H: (0[0 / 0] requests pending)
04/04/11@09:26:20.421 call to clean: call(2:20d:008101e931182002@0129B448):
09:26:20.421 Trc 20021 Call 008101e931182002 cleared with TReliabilityInPast
@09:26:20.4210 [0] 7.6.003.08 distribute_event: message EventReleased
AttributeEventSequenceNumber 0000000000000067
AttributeTimeinuSecs 421000
AttributeTimeinSecs 1301901980 (09:26:20)
AttributeReliability 1
AttributeANI '2016'
AttributeDNIS '361836'
AttributeCallUUID '4UDN9RPJE955T4ECT2DR26LIEC000008'
AttributeConnID 008101e931182002
AttributeCallID 525
AttributeCallType 2
AttributeThisDN 'Alcatel_A4400::'
@09:26:20.4210 [ISCC] Translate: '2016' -> ''; result 1 ()
@09:26:20.4210 [ISCC] Party object is removed: p:0000000000000000,00000000 n::
@09:26:20.4210 [ISCC] Error: No call is associated with the event, skipped
@09:26:20.4210 [ISCC] Error: No call is associated with the event, skipped
@09:26:20.4210 [ISCC] Error: No call is associated with the event, skipped
@09:26:20.4210 [ISCC] Error: No call is associated with the event, skipped
09:26:20.421 Int 04544 Interaction message "EventReleased" generated
09:26:20.421 Trc 04542 EventReleased sent to [392] (00000003 Stat_Server_720 10.3.66.131:3868)
@09:26:20.4210 [ISCC] Call destroyed:
- c:008101e931182002,0129b448 @ m:0000000000000000,00000000 p:0 i:0000020d nw:c974994d0d021700 t:2
@09:26:20.4210 [ISCC] Call object is removed: c:008101e931182002,00000000

Regards,
Thomas

[cavagnaro]

I see a problem here:

[quote]
    _T_W_008101e931182002 [14:0a] there is no DNs for call, activate delayed selfdestruction
09:26:05.171 Int 20004 interaction 008101e931182002 is taken over by switch
09:26:05.171_I_I_008101e931182002 [01:08] call deleting truly
[/quote]

Can you please explain your strategy and maybe post it and also your agents configurations? Can you route to an agent?

[Tambo]

Hi

was your RSI set up before creating the RP in CME ?? as it has to be done in that order for it to register the DN

Tambo

[cavagnaro]

Also I don't see the point where the strategy is attached to the call...have you done that??

[tnicolas]

I attached Strategy to my routing point with Interaction Rourting Designer.
My strategy is simple : I route to an agent.

I am not able to post my strategy and my agent configuration now.
I will post in in a few hours.

My routing point was created after the RSI in PBX.

Thomas

[Tambo]

mmm I suppose you have restarted your TServer ??

check in the annex tab of the RP to make sure the strategy has been added to it