MCP service issue

[Vishwasam]

Hi,

I have a a running environment with SIP and MCP on the same server.  MCP stopped working and it doesn't start. below is the log while starting the service.



2016-05-18 17:57:42.233 DBUG 00000000-00000000 4936 00600000 ReportingClient.cpp:251 Send Timeout: 25000
2016-05-18 17:57:42.235 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3855 utilSearchCfgObjects >> ConfGetObjectInfo finished. RequestID [1].
2016-05-18 17:57:42.235 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3866 utilSearchCfgObjects >> Search returned [0] objects.
2016-05-18 17:57:42.235 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3771 getSingleObject >> Search returned [0] objects.
2016-05-18 17:57:42.235 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3774 getSingleObject >> Search did not return any objects. Returning...
2016-05-18 17:57:42.235 DBUG 00000000-00000000 4936 00600000 ReportingClient.cpp:792 Could not access backup RS' host object
2016-05-18 17:57:42.235 DBUG 00000000-00000000 4936 00600000 ReportingClient.cpp:1147 Initializing Connection to Message Broker (RS)
2016-05-18T17:57:42.339 Trc 20001 INFO 00000000-00000000 4936 00600000 Successfully connected to Primary Reporting Server: tcp://192.168.3.43:61616?soKeepAlive=true
2016-05-18 17:57:42.342 DBUG 00000000-00000000 4936 00600000 ReportingClient.cpp:251 Send Timeout: 25000
2016-05-18 17:57:42.384 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3855 utilSearchCfgObjects >> ConfGetObjectInfo finished. RequestID [1].
2016-05-18 17:57:42.384 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3866 utilSearchCfgObjects >> Search returned [0] objects.
2016-05-18 17:57:42.384 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3771 getSingleObject >> Search returned [0] objects.
2016-05-18 17:57:42.384 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3774 getSingleObject >> Search did not return any objects. Returning...
2016-05-18 17:57:42.384 DBUG 00000000-00000000 4936 00600000 ReportingClient.cpp:792 Could not access backup RS' host object
2016-05-18 17:57:42.385 DBUG 00000000-00000000 4936 00600000 ReportingClient.cpp:1147 Initializing Connection to Message Broker (RS)



2016-05-18T17:57:42.391 Trc 20001 INFO 00000000-00000000 4936 00600000 Successfully connected to Primary Reporting Server: tcp://192.168.3.43:61616?soKeepAlive=true
2016-05-18 17:57:42.391 DBUG 00000000-00000000 4936 02800000 LMSIP.C:272 Going to start setting all the MTInferfaces LMSIP2::Initialize
2016-05-18 17:57:42.391 DBUG 00000000-00000000 4936 08500000 VGSIPTransportMgr.cxx:348 VGSIPTransportMgr configuration routerecoverytime 30000:
2016-05-18 17:57:42.391 DBUG 00000000-00000000 4936 08500000 VGSIPTransportMgr.cxx:360 VGSIPTransportMgr configuration ha_switchroutertime 5000:
2016-05-18 17:57:42.391 DBUG 00000000-00000000 3364 00600000 ReportingClient.cpp:1016 Shutting down RC AMQ Thread...
2016-05-18 17:57:42.391 DBUG 00000000-00000000 6848 00600000 ReportingClient.cpp:447 Shutting down RC DB Thread...
2016-05-18 17:57:42.392 DBUG 00000000-00000000 6500 00600000 ReportingClient.cpp:1016 Shutting down RC AMQ Thread...
2016-05-18 17:57:42.392 DBUG 00000000-00000000 5088 00600000 ReportingClient.cpp:447 Shutting down RC DB Thread...
2016-05-18T17:57:42.394 Std 20177 CRIT 00000000-00000000 4936 01F003F9 Failed to initialize linemanager LMSIP2 - SIP stack error: sip.transport configuration (protocol) (-106)



2016-05-18 17:57:42.394 DBUG 00000000-00000000 4936 02F00000 MPCWrapper.cxx:498 Uninitializing MTMPC
2016-05-18 17:57:42.829 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.codec].
2016-05-18 17:57:42.829 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.codecpref].
2016-05-18 17:57:42.829 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.fcr.defaultdtmfhandling].
2016-05-18 17:57:42.829 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.transmitmultiplecodec].
2016-05-18 17:57:42.829 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.appendrejcodec].
2016-05-18 17:57:42.829 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.rtp.dtmf.receive].
2016-05-18 17:57:42.829 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.rtp.dtmf.send].
2016-05-18 17:57:42.829 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.record.defaultdtmfhandling].
2016-05-18 17:57:42.829 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.disabledcodecs].
2016-05-18 17:57:42.829 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.disabledtranscoders].
2016-05-18 17:57:42.829 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.rtp.tos].
2016-05-18 17:57:42.829 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.rtp.tos.video].
2016-05-18 17:57:42.829 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.rtcp.tos].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.rtcp.tos.video].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.maxrecordfilesize].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.rtp.request_iframe].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.conference.allowloudestvideoecho].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.videotranscoder.checkframerate].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.videotranscoder.checkbitrate].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.videotranscoder.maxbitrate].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.rtp.source_buffer_video_size].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.rtp.source_buffer_video_data_size].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.dsp.g726littleendian].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [conference.novideoimage].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.playcache.enable].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.playcache.checkversiontime].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.ice.level].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.rtcpfeedback.audio].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.rtcpfeedback.video].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.includeavpfinsdp].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.refframereqonconnjoin].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.record.allowsyncdiskwrite].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.mediamgr.ca_directory].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.mediamgr.ca_file].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.mediamgr.ca_crl].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.mp3.use_integer_transcoder].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.mp3.use_lpfilter].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.mp3.samplingrate].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 08500000 CCIMFConfigImpl.cpp:3344 RegisterNotification >> Un-registered handler for attribute [mpc.mp3.bitrate].
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 02F00000 MPCWrapper.cxx:512 Deleting all Dialog
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 02F00000 MPCWrapper.cxx:520 Deleting all Conference
2016-05-18 17:57:42.830 DBUG 00000000-00000000 4936 01F00000 main.C:402 Uninitializing IMT........
2016-05-18 17:57:43.062 DBUG 00000000-00000000 4936 01F00000 main.C:405 Uninitializing FM........
2016-05-18 17:57:43.062 DBUG 00000000-00000000 4936 01F00000 FMThreadQueue.cxx:318 FetchingModule stopping thread
2016-05-18 17:57:43.063 DBUG 00000000-00000000 4936 01F00000 FMThreadQueue.cxx:320 FetchingModule thread stopped
2016-05-18 17:57:43.065 DBUG 00000000-00000000 4936 01F00000 main.C:408 Unloading VRM DLL........
2016-05-18 17:57:43.065 DBUG 00000000-00000000 4936 01F00000 main.C:438 Uninitializing VGConnectionMgr........
2016-05-18 17:57:43.065 DBUG 00000000-00000000 4936 01F00000 main.C:441 Uninitializing VGSocketMgr........
2016-05-18 17:57:43.065 DBUG 00000000-00000000 4936 01F00000 main.C:443 Destroying CallManager()........
2016-05-18T17:57:44.132 Trc 04109 Logging service stopped



Please share your input

[Kubig]

As you can see, the problem seems to be in configuration - namely on  sip.transport configuration (protocol) (-106). Check your configuration as first then possible port conflicts, etc.

[thmuche]

Probably the sip-port is configured with the same port in MCP and SIP Server.

[Vishwasam]

No config changes made for MCP and there is no port conflict with SIP server.  Recently we tried to work on SDK and outbound calling, not sure if that changed any thing.

[Kubig]

Did you try to reinstall the MCP or amend the configuration? As the log shows, the problem should be in configuration field or something related to SIP stack. But you did not get any details about your deployment, used version, architecture, etc, so it is little bit hard provide you with exactly right answer/solution.

[Defender451]

If you restart the application, do you see the objects re-register?

[Kubig]

MCP does not register any type of object within Genesys environment. MCP is just monitored by the RM. As I wrote, try to re-fresh the installation or post the configuration export to check it.

[Vishwasam]

Thanks Kubig,

I Installed with by importing new application and it started working as normal.