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GVP port - DN Outofservice - No calls getting routed
« on: July 08, 2011, 09:37:16 AM »
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Hi,

We are getting DN busy for all GVP ports and SIP server sends DNOutofservice message.

SIP server is not getting response for the INVITE message and marking the DN OOS.

Can you help me which logs to be analysed for GVP to see why the DN busy message was sent?

Thanks.

Offline Fra

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Re: GVP port - DN Outofservice - No calls getting routed
« Reply #1 on: July 08, 2011, 11:53:25 AM »
which GVP release?
what integration?
which mode GVP has been deployed?

Fra

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Re: GVP port - DN Outofservice - No calls getting routed
« Reply #2 on: July 12, 2011, 07:09:27 AM »
GVP 7.5 version is used with sip server 8.0 - Behind the switch mode

Offline cavagnaro

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Re: GVP port - DN Outofservice - No calls getting routed
« Reply #3 on: July 12, 2011, 03:57:09 PM »
I had a similar issue and problem was TServer_IVR so there is a release note indicating the problem to fix it. Upgrade.