" /> Reports for Proactive Contact Solutions - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: Reports for Proactive Contact Solutions  (Read 2352 times)

Offline Gremlin

  • Jr. Member
  • **
  • Posts: 55
  • Karma: 1
Reports for Proactive Contact Solutions
« on: August 06, 2011, 07:47:02 AM »
Advertisement
Assuming that my proactive solution is pure outbound with GVP (i.e. no agents involved). 

Are there any reporting tools and OOTB reports  (e.g. CCPulse, CCA, GI2) available for Proactive Contact Campaigns ?
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: Reports for Proactive Contact Solutions
« Reply #1 on: August 07, 2011, 12:03:01 AM »
I think events are still sent as they as on normal campaigns, therefore StatServer can report them normally.
Regards
Logged

Offline Gremlin

  • Jr. Member
  • **
  • Posts: 55
  • Karma: 1
Re: Reports for Proactive Contact Solutions
« Reply #2 on: August 07, 2011, 10:02:51 AM »
But if I do not have agents, i.e. pure proactive outbound with GVP only... would i still / do I still need the statserver ?
Logged
Pages: [1]   Go Up
« previous next »