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Author Topic: Genesys VAG queue to IEX CT  (Read 2139 times)

Offline gen_iex

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Genesys VAG queue to IEX CT
« on: September 18, 2011, 10:02:33 AM »
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I am a new user.  Can someone help me?  Does anyone know how a VAG queue setup in Genesys should be setup in IEX efficiently?

I have multiple VQ's and I was told by our customer that they are not multiple skills. Just VQ's.  All queues were built in one "non-skills- based CT" (IEX) and MU.  Now I am required to add a new MU with the same Queues but separate forecast.  Don't know if that makes sense.  Thank you