Access Group & Roles to access to Genesys Administrator

[genecool]

Hello,

Do you know which permissions must have an user to access to the Administrator Genesys ?

Especially, I would like to create an user which has only access to the following items :
  - PROVISIONNING > Accounts > Users
  - PROVISIONNING > Accounts > Skills
  - PROVISIONNING > Accounts > Agent Groups


So, I created an Access Group with the following roles :
  - Genesys Administrator - Modules > Provisionning : Allow
  - Genesys Administrator - Provisionning > Account : Allow
  - Genesys Adiministrator - Account Provisionning > Agent Groups : Allow
  - Genesys Adiministrator - Account Provisionning > Agent Info : Allow
  - Genesys Adiministrator - Account Provisionning > Skills : Allow
  - Genesys Adiministrator - Account Provisionning > Users : Allow


Currently, the Access Group has the following permissions :
  - Agent Groups : Full Control
  - Persons: Full Control
  - Skills : Full Control
  - Roles : Read



I associated my user to the Access Group, however, when I want to log it, I encounter this error :

[quote]Error registering. Code: 2230537 Description: User doesn't have permissions [/quote]


Have you any idea ?


Thanks

[smile]

have you added access group read permitions on applications folder?

[genecool]

Yes you are right ... and resources also

[greg243Kin]

Hello Sir,

I'm facing the same issue than you?
Did you found the issue?

Regards.

[Ricky]

Read/write permission needs to be given from the application folder as well.

[greg243Kin]

Yes, I've checked all the authorization, there wasn't any missing.

I think that there was an issue when installing the first time.
I've downloded a new install package from Genesys support site, re-installed and everything is going well now.
I can access those directories.

Regards.